Associate Patient Care Coordinator

About the role

Supports patient care delivery in the areas of patient reception, scheduling, insurance verification, payment processing for campuses with hospital and medical group departments. We offer 4-6 weeks of paid training conducted on-site. The hours of the training will be based on your schedule or will be discussed on your first day of employment.

Primary Responsibilities

• Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed
• Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
• Provides wayfinding instructions and assists with hospital information as requested
• Coordinates patient admission needs, bed assignments, and tracking boards where applicable
• Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed

Required Qualifications

• High School Diploma/GED
• 2+ years of customer service experience in a medical/healthcare environment
• Beginner level of proficiency with Microsoft Office products
• Ability to work the following 4-week rotating schedule:
  • Week 1: Monday & Tuesday from 7:30am - 4:00pm, Wednesday from 6:45am - 3:15pm, Thursday & Friday from 8:00am - 4:30pm
  • Week 2: Monday from 6:45am - 3:15pm, Tuesday from 8:00am - 4:30pm, Wednesday from 9:30am - 6:00pm, Thursday from 8:30am - 5:00pm, Friday from 8:00am - 4:30pm
  • Week 3: Monday from 6:45am - 3:15pm, Tuesday from 8:00am - 4:30pm, Wednesday from 7:30am - 4:00pm, Thursday from 8:30am - 5:00pm, Friday from 9:30am - 6:00pm
  • Week 4: Monday from 6:45am - 3:15pm, Tuesday from 7:30am - 4:00pm, Wednesday from 9:30am - 6:00pm, Friday from 9:30am - 6:00pm, Saturday from 8:00am - 4:00pm
• Ability to commute to 240 Maple Ave, Mukwonago, WI
• Must be 18 years of age or older

Preferred Qualifications

• Experience in a medical office or hospital admitting/registration office
• Knowledge of medical terminology
• Experience with electronic medical records system

Skills

• Excellent customer service skills
• Excellent written and verbal communication skills
• Demonstrated ability to work in fast paced environments

Pay

The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.

Benefits

In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).