Associate Implementation Lead, Expanded Projects

About the role

The Implementation Lead oversees project planning, workload coordination and delegation, technical execution, and reporting for Expanded Projects across all client types. This role sets daily priorities, leads client interactions, and provides guidance and coaching to a small team of project analysts, making sure tasks are clearly defined, progress is tracked, and quality standards are met.

Responsibilities

• Owns all assigned expanded projects spanning all client types, ensuring they meet company standards, client needs, and agreed scope, timeline, and budget
• Takes full responsibility for each project’s success by driving effective planning, coordination, communication, and execution from start to finish
• Follows all Professional Services Standard Operating Procedures (SOPs), including time entry requirements
• Leads or joins project kickoff meetings to confirm requirements, check assumptions, and ensure everyone understands goals, deliverables, and success criteria
• Sets and communicates daily priorities for team members to keep work focused on project goals and deadlines
• Buils, assigns, and manages tasks for offshore system integrators, ensuring work is clearly defined and prioritized to meet project goals
• Maintains and balances workloads and resources to keep the team highly utilized, ensuring project milestones and deadlines are met
• Responds quickly and professionally to client communications to maintain strong relationships and high client satisfaction throughout the project
• Leads client status meetings and working sessions by guiding discussions, clarifying next steps, and documenting decisions and action items for transparency
• Leads technical discussions, product demos, and client training sessions to ensure understanding and successful use of solutions
• Makes sure project progress is monitored and risks or issues are spotted early, escalating concerns to stakeholders to protect quality and timelines
• Identifies potential scope creep or out-of-scope work during implementation and escalates to the Project Manager
• Affirms weekly project progress and timeline adherence, identifying issues and taking corrective actions when needed
• Reviews project plans, designs, and deliverables for quality and accuracy before sharing them with internal or client stakeholders
• Ensures all deliverables meet quality standards, stay within scope and timeline, and comply with the budget
• Reviews and improves Knowledge Transfer documentation so clients receive clear and accurate materials before project closeout
• Creates detailed design documents for complex projects or when requirements are unclear, ensuring they are practical and match system capabilities and client expectations
• Configures the Origami platform to meet client requirements while leveraging standard configuration where possible and following best practices and industry standards
• May perform unit testing and prepare training materials when required
• Provides day-to-day guidance and oversight for a small team of analysts by clarifying requirements, monitoring progress, and coaching on best practices to ensure timelines, quality, and budget are met
• “Just-in time” feedback and escalates any performance concerns to the Manager, Professional Services – Expanded Projects when appropriate
• Provides the Project Manager with clear updates on progress, risks, resource needs, and project insights to support decision-making
• Prepares status reports that clearly show progress, risks, accomplishments, resource use, and upcoming milestones
• Ensures accurate and timely entry and reporting of all team members’ hours worked for all assigned projects
• Responsible for the submission, oversight, and communication of client-specific bug-related tickets identified during the implementation

Qualifications

• Bachelor’s Degree in a business-related or technical field preferred
• 3+ years of experience in a client-facing, professional services environment, with experience in delivering projects for Enterprise (insurance) and/or Portfolio (risk management, EH&S, healthcare) domains preferred
• Demonstrated ability to lead project teams, coordinate tasks, and deliver high-quality results
• Strong communication, teamwork, and client service skills
• Experience in insurance, risk management, EH&S, healthcare, or related domains a plus

Skills

• Project management
• Client relationship management
• Technical execution
• Quality assurance
• Communication

Benefits

• Medical and Dental coverage available for employees, dependents, domestic partners, and spouses
• Paid Time Off – Flexible options plus 10 paid company holidays where available
• Hybrid work option
• Full-time positions are eligible for remote work
• Wellness benefits
• Retirement savings – 401(k) with company match up to 4%
• Employee Assistance Program (EAP)
• Additional coverages available