Associate Project Lead

Position Overview

We’re searching for an Associate Project Lead to join our Activation Services team in a remote capacity within the United States. To keep us headed in the right direction, we’re looking for people who understand winning is a team sport, who value and seek to learn from our team’s diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.

What You’ll Do

• Plan, manage, and adapt implementation projects to meet evolving customer needs
• Lead setup, configuration, activation, and intermediate troubleshooting to ensure successful deployments
• Own end-to-end customer communication as the primary point of contact, managing expectations and sharing progress
• Build strong, trust-based customer relationships by proactively addressing risks and anticipating needs
• Translate technical and process details into clear, customer-friendly guidance
• Serve as a product SME, managing complex, multi-system implementations and coordinating cross-functional teams for smooth handoffs

Requirements

• Bachelor’s Degree or equivalent work experience
• 3+ years of Customer Service experience
• Proficient with Microsoft Office

Qualifications

• PMP Certification
• Insurance industry knowledge
• Implementation experience
• Data conversion experience

Benefits

We offer a comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday

Pay

Our targeted starting base salary in the United States for this position ranges from $60,000 - $80,000 USD. To determine a new team member’s starting pay, we consider a variety of factors, including someone’s depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission.

Schedule

We offer a flexible schedule to empower our teams to work in the ways that work best for them.

About the Role

At EZLynx, a division of Applied, we transform the insurance industry by providing innovative solutions to improve how independent insurance agents work every day. As a Real-Time Rating pioneer, we are seeking out-of-the-box thinkers and innovative solution seekers to join our team.

Skills

We believe that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply!

Team Culture

We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day. We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.

Equal Opportunity Employer

Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.

Learn More

Learn more about the people behind our products at https://www1.appliedsystems.com/en-ca/about-us/jobs/.