Associate Project Lead

Position Overview

We’re searching for an Associate Project Lead to join our Activation Services team in a remote capacity within the United States. The ideal candidate understands winning is a team sport, values diverse experiences and backgrounds, welcomes challenges, and can step back to enjoy the journey.

What You’ll Do

• Plan, manage, and adapt implementation projects to meet evolving customer needs
• Lead setup, configuration, activation, and intermediate troubleshooting to ensure successful deployments
• Own end-to-end customer communication as the primary point of contact, managing expectations and sharing progress
• Build strong, trust-based customer relationships by proactively addressing risks and anticipating needs
• Translate technical and process details into clear, customer-friendly guidance
• Serve as a product SME, managing complex, multi-system implementations and coordinating cross-functional teams for smooth handoffs

Qualifications

• Bachelor’s Degree or equivalent work experience
• 3+ years of Customer Service experience
• Proficient with Microsoft Office

Preferred Qualifications

• PMP Certification
• Insurance industry knowledge
• Implementation experience
• Data conversion experience

What We Offer

• A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter
• A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day
• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday

About EZLynx

EZLynx, a division of Applied, is dedicated to transforming agency life by providing innovative solutions to improve how independent insurance agents work every day. As a Real-Time Rating pioneer, we are seeking out-of-the-box thinkers and innovative solution seekers to join our team.

Our Targeted Starting Base Salary Range

In the United States, the targeted starting base salary for this position ranges from $60,000 - $80,000 USD. The actual starting salary will be determined based on a variety of factors, including experience, skills, and responsibilities.

Security Matters

Your security matters. At EZLynx, a division of Applied Systems, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.

AI Utilization

We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, candidate screening, interviews, and final decisions are conducted by real humans.

EEO Statement

Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.