Implementation Project Lead

About the role

The successful candidate will lead the planning and execution of national contacts, setting up contracted services, providing excellent customer service, and identifying/implementing landfill diversion, cost savings, and efficiency projects at new client facilities. They will support the planning of an implementation during the contract finalization period and manage Northstar resources to maximize productivity. Additionally, they will support growth opportunities as needed, balancing these with implementation priorities.

Responsibilities

• Outline timing and resources needed to meet established service go live dates
• Achieve established profitability targets
• Determine proper structure for setting up new clients and outlets in Northstar system, including any ongoing reporting
• Track and meet personal and, where applicable, team progress towards service go live dates
• Create and present, internally and externally, on expectations and updates before, during, and after implementation period
• Baseline data supplied by new clients and analyze opportunities to maximize client savings and Northstar GP
• Identify and implement creative solutions for waste and recycling programs, projects include cost-savings and diversion opportunities
• Support the planning of an implementation during the contract finalization period and manage Northstar resources to maximize productivity
• Support growth opportunities as needed, balancing these with implementation priorities
• Assist with creating an efficient transition plan and improve services for a group of national client contract locations during the implementation period
• Serve as a point of escalation for urgent service and billing issues from trial loads and throughout implementation period
• Analyze historic data to offer recommendations on waste program improvements
• Pricing materials, training, and equipment for new and existing services
• Establish sorting procedures and collection processes for new services
• Amass well-rounded knowledge of how Northstar works interdepartmentally to meet client and company objectives
• Manage a group of Northstar Recycling clients and prospective clients with growth opportunity
• Provide excellent customer service, grow Northstar’s business footprint, and identify/implement landfill diversion, cost savings, and efficiency projects
• Maximize profits and retention rates
• Identify and implement creative solutions for waste and recycling programs; projects include cost-savings and diversion opportunities
• Conduct on-site and phone waste audits with manufacturing sites
• Manage your own workload and identify your own projects to hit Northstar performance objectives
• Analyze historic data to offer recommendations on waste program improvements
• Analysis to optimize service and surpass client expectations
• Pricing materials, training, and equipment
• Sorting procedures and Collection processes

Requirements

• Must be in a CD, CS, or AM role successfully for 18 months or have bachelor’s degree and 2 years of project management experience in project management and in the Sustainability/Waste & Recycling industry
• Must have experience creating presentations, using Excel formulas and pivot tables, and writing proposals and work plans
• Strong interpersonal skills and attention to detail
• Ability to interact with people at all levels of an organization
• Strong analytical skills and the ability to prioritize and manage multiple simultaneous projects with various internal and external teams
• Excellent time management skills
• Able to propose and implement new approaches, methods, or technologies
• Always aiming to seamlessly pivot and fulfill our clients’ needs beyond their expectations
• Able to be resourceful and adaptable
• Hold yourself accountable in all ways
• Be a problem-solver, not a problem-bringer, and actively contribute to solutions
• Be professional in your demeanor and approach, articulate in your delivery, and contribute and engage meaningfully in your work and meetings
• Express wholehearted purpose and excitement in why we are here

Benefits

Northstar offers a comprehensive benefits package, including a 401(k)-retirement plan with a 100% match on the first 4% of pay, company-sponsored short-term, long-term, and life coverage, and a variety of supplemental and voluntary benefit programs. Employees also receive a competitive PTO package that includes vacation time, sick time, 7 observed federal holidays, 3 floating holidays, and additional time off each year for volunteer efforts. Northstar is a remote-first organization, offering a fully remote working environment with virtual culture and teambuilding events to foster a sense of belonging, connection, and inclusivity among team members. The company also supports professional development for employees within their roles and creates opportunities for promotion to cultivate meaningful growth for Northstar employees.

EEOC Statement

Northstar Recycling adheres to all applicable federal, state, and local laws regarding equal employment opportunity that make it illegal to discriminate against a job applicant or an employee because of the person's race, color, religion, sex, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, national origin, age (40 or older), handicap or disability, genetic information, or military status. It is also illegal to discriminate against a person because the person complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit. Northstar Recycling is committed to fully complying with the Americans with Disabilities Act (ADA), which ensures equal opportunity for qualified persons with disabilities. Reasonable accommodation is available to all disabled employees, where their disability affects the performance of job functions. All employment decisions are based on the merits of the situation in accordance with defined criteria, and not on the disability of the individual.