Project Implementation Lead

About the role

The Project Implementation Lead is responsible for driving the successful delivery of large-scale and strategically significant Versaterm implementation projects. This role provides project leadership across complex, multi-client or multi-phase engagements, applying state-of-the-art knowledge of public safety technology and implementation practices.

Responsibilities

• Lead and oversee the delivery of complex, large-scale, or high-priority Versaterm implementation projects end to end.
• Define implementation approaches, delivery frameworks, and client engagement strategies for advanced or non-standard deployments.
• Serve as the senior client relationship owner for flagship implementations, building executive-level partnerships and navigating complex stakeholder environments.
• Provide expert-level guidance on public safety software configuration, workflow design, and system integration.
• Identify and resolve the most complex implementation challenges, drawing on advanced technical and functional expertise.
• Drive the development of implementation standards, tools, and methodologies that elevate team-wide delivery quality.
• Mentor and coach senior and intermediate implementation staff, sharing knowledge and elevating team capabilities.
• Partner with Sales, Product, and executive leadership on strategic pre-sales pursuits, solution design, and organizational planning.
• Contribute to cross-functional strategy discussions and represent implementation expertise in organizational forums.
• Perform other related duties as assigned to support team objectives and overall organizational priorities.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field; advanced degree is an asset.
• 8-10+ years of experience in software implementation, including leadership of advanced, enterprise-scale, or multi-phase projects.
• Experience with Police Records Management Systems (RMS), especially with Versaterm RMS is strongly preferred.
• Expert-level knowledge of the full implementation lifecycle, system configuration, and public safety or government technology environments.
• Proven ability to operate autonomously in ambiguous, high-stakes delivery environments and influence outcomes across functions.
• Exceptional communication, executive stakeholder management, and relationship-building skills.
• Track record of driving process improvement, methodology innovation, or delivery excellence initiatives.
• Ability to travel to client sites as required by project needs.

Qualifications

• Compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy is required.
• Candidates must successfully pass a comprehensive, fingerprint-based background check.

Skills

• Strong project management and leadership skills.
• Advanced knowledge of public safety technology and implementation practices.
• Expertise in Police Records Management Systems (RMS).
• Excellent communication and stakeholder management skills.
• Ability to work autonomously in high-stakes environments.
• Proficiency in public safety software configuration, workflow design, and system integration.

Benefits

• Competitive and market-aligned starting salary dependent on experience, skills, and qualifications.
• Comprehensive benefits package.
• Opportunities for professional growth and development.
• Flexible work arrangements to support work-life balance.
• Work in a dynamic, innovative, and supportive environment.

Pay

The starting salary for this position will be dependent upon many factors, such as the successful candidate's skills, experience, education, training as well as internal equity, market data, and business needs.

Schedule

Full-time position with flexible working hours to accommodate project needs.