Implementation lead
About the role
We're looking for a customer-focused problem solver to join our Implementation team. You'll lead end-to-end deployments of Watershed for our largest and most complex strategic accounts — translating goals into clear plans, finding solutions to customer needs, orchestrating cross-functional work, and building customer confidence. You'll design scalable systems and processes for repeatability while also solving complex, bespoke needs for our largest customers. You'll partner closely with product, engineering, advisory, customer success, and external partners to keep momentum high and outcomes measurable. This is a unique opportunity to play a critical role driving the success of Watershed's customer base.
Responsibilities
- Own and deliver implementations from kickoff to wrap-up: run discovery, map milestones, manage risks, and drive crisp execution
- Serve as the customer's primary point of contact during implementations, building high-trust relationships across technical and non-technical stakeholders
- Design out-of-the-box, creative solutions that meet customer needs, leveraging existing product and services and generating insight into potential future needs
- Develop a deep understanding of Watershed's product and services to guide customers on what's possible and make smart trade-offs
- Conduct enablements for customers on using complex Watershed features
- Coordinate internal and customer teams, sequence dependencies, and renegotiate timelines when inputs change
- Act as the voice of the customer to product and engineering, surfacing patterns, blockers, and feature requests that inform the roadmap
- Build scalable playbooks, tooling, and processes that make implementations faster, more consistent, and measurable over time
Qualifications
- 3-6+ years in management consulting, solutions, or software implementation, preferably at a B2B SaaS company; experience leading customers through complex programs or projects
- Ability to learn new concepts quickly and thrive operating in a high-volume environment
- Love to sweat the details, but also able to zoom out and see the big picture
- A systems thinker who brings structure, clarity, and momentum to ambiguous problems
- Excellent at communicating clearly with technical and non-technical audiences to introduce new concepts and drive alignment
- Love working on multiple workstreams simultaneously, juggling multiple balls and keeping stakeholders accountable
- A keen eye for identifying risks and driving mitigation plans to keep projects on track
- An early adopter of AI solutions and excited to use them to drive impact
Schedule
This position is required to be in person in our New York office 4 days per week. Must be willing to work from an office 4 days per week (except for remote roles). Watershed has hub offices in San Francisco, New York, London, and Mexico City and satellite offices in Denver, Sydney, Paris, and Berlin. Where we have offices, employees are expected to be in office for 4 days per week. Certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description if so.
About Watershed
Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team. We have offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us!