Associate Implementation Lead

About the role

This role is where platform expertise gets built. You'll own specific deliverables within active customer implementations — translating home plans, validating configurations, and producing documentation that meets the standard Higharc's builders depend on. You're not shadowing; you're contributing directly to projects that matter, with accountability for the accuracy and quality of your work product.

Responsibilities

• Translate and validate home plans, configurations, and documentation inside the Higharc platform with high accuracy and consistency
• Maintain task tracking and progress documentation to support milestone management across active implementations
• Serve as a day-to-day point of contact for builder inquiries, helping map their products and documents into Higharc-compatible settings
• Execute assigned deliverables on time and to standard, with direct accountability for your work product
• Triage and document product issues — bugs, gaps, edge cases — and escalate them clearly to the Implementation Lead and Product team
• Participate in customer on-sites and internal project reviews to build familiarity with builder environments and Higharc's implementation methodology

Requirements

• 3+ years of experience in homebuilding, architecture, construction, or a related technical field — or equivalent time in CAD/BIM production environments
• Hands-on proficiency with industry-standard CAD/BIM software and experience on complex projects
• A track record of delivering accurate, high-quality work on deadline in collaborative team environments
• Strong written and verbal communication skills — comfortable working with both internal teams and customer contacts
• An organized, proactive approach to your own workload with a habit of surfacing issues early
• Genuine curiosity about homebuilding processes, option management, and plan documentation

Qualifications

• Direct experience with homebuilding workflows, production plans, or builder option configuration
• Familiarity with construction documentation standards or residential architecture