Associate Field Superintendent - Service

Location: Boston, MA, United States

About the role

As an Associate Field Superintendent - Service, you will be responsible for servicing and repairing assigned units to meet customer and company requirements related to quality improvement, safety, cost efficiency, and customer satisfaction. This role supports Area objectives and may include a sales component depending on the candidate. You will oversee employee selection, training, and safety for all assigned projects, ensuring maintenance meets quality standards and contract requirements. Additionally, you will implement customer and company requirements for quality, performance reliability, and passenger safety, while managing project audits, route management, and tooling requests.

Responsibilities

• Ensure servicing and repair of assigned units conform to customer and company requirements for quality, safety, cost improvement, and customer satisfaction.
• Oversee employee selection, training, and safety for all assigned projects.
• Ensure maintenance meets Area and Company quality standards and contract requirements.
• Implement customer and company requirements for quality, performance reliability, and passenger safety.
• Support sales staff in estimating service orders, scheduling, executing orders, and resolving customer complaints.
• Manage project audits to ensure conformance to performance standards of quality, completeness, and safety.
• Develop and implement programs for manpower selection, training, and performance appraisal to meet productivity and quality improvement objectives.
• Implement route management strategies to ensure uniform application of preventive maintenance procedures while controlling manpower levels.
• Foster teamwork and dedication to quality improvement among employees.
• Evaluate and request tooling to support productivity improvement.
• Maintain proactive relationships with local IUEC business agents.
• Advise Area management of competitor activity related to pricing, performance, and manpower.

Requirements

• Bachelor’s degree preferred or equivalent relevant work experience in a related field.
• Prior technical leadership experience preferred.

Pay

Base salary range: $90,300 - $112,900. The range may be revised based on experience, education, location, demonstrated skills, and alignment with business priorities. This reflects base salary only and does not include commissions or longer-term incentives.

Benefits

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive medical, dental, and vision plans effective from the first day of hire.
• 3 weeks’ vacation (increases with tenure), 7 sick days, 3 floating holidays, and 8 company-observed holidays.
• Tuition reimbursement eligible after 6 months of service.
• Parental leave: 100% base pay for 6 consecutive weeks within the first year of a child’s birth or adoption.
• Access to a wide range of development opportunities for professional and leadership growth.