Associate Field Superintendent Service

About the role

As a Schindler Associate Field Superintendent, you’ll provide technical solutions, ensure workplace safety, supervise technicians and job site activity, and support service, maintenance, and repair sales. This role requires expertise in fulfilling customer requirements, maximizing profitability, and strong communication, financial acumen, business development, and management skills. You’ll handle customer concerns, adjust manpower levels, and teach employees the Company’s quality, productivity, and safety methodology.

Responsibilities

• Build a team environment by leading field technicians.
• Manage training and development of field technicians on established processes, tools, and standards.
• Foster excellent communication among team members while maintaining good working relationships with the local union.
• Ensure service, maintenance, and repair offerings meet Company quality and safety standards, as well as all contract requirements.
• Continuously improve service delivery to ensure uniformly efficient and effective service.
• Implement customer and Company requirements for quality, performance, and passenger safety.
• Support the local sales team in estimating service orders, scheduling and executing orders, and investigating and resolving customer complaints.
• Develop a spirit of teamwork and dedication to quality among all employees.
• Participate in Company professional development programs to enhance working knowledge of Schindler products, services, and procedures.

Requirements

• BS/AS degree in Engineering or Business with prior technical sales experience; or Journeyman Technician experience with a minimum of 5 years in the field.
• Minimum 3 years of experience in either the elevator industry or a related building systems industry.
• Ability to effectively manage and resolve sensitive employee relations issues.
• Solid problem-solving and proven negotiating skills, with a high sense of urgency and strong communication and interpersonal skills.
• Excellent PC skills.

Pay

Base salary range: $90,000 – $112,000. The range may be revised based on experience, education, location, demonstrated skills, and alignment with business priorities. Final compensation may differ based on geographic location and does not include commissions or longer-term incentives.

Benefits

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive medical, dental, and vision plans effective from the first day of hire.
• 3 weeks’ vacation (increases with tenure), 7 sick days, 3 floating holidays, and 8 Company-observed holidays.
• Tuition reimbursement eligible after 6 months of service.
• Parental leave: 100% base pay for 6 consecutive weeks within the first year of a child’s birth or adoption.
• A wide range of development opportunities to boost professional and leadership growth.