Field Service Superintendent

Essential Duties & Responsibilities

• Properly enforce, train, investigate and oversee the service field staff’s safety policy acceptance and compliance.
• Attend all safety related meetings and review all near miss, accidents, and field investigations.
• Authorize “root causes” for any incident or accident and initiate proper follow up or procedural changes to prevent future incidents.
• Absorb all “new hire” orientations for service technicians and complete check list for field readiness.
• Oversee field training of all technicians. Includes Mesa Certification, on the job training for maintenance, repairs, service calls and small service projects.
• Oversee and direct outside training classes for all technicians according to individual and company requirements.
• Work with Heather to assure that field training labor reimbursements are facilitated as necessary through the Union.
• Work with Area Supervisors to perform field evaluations for each technician to ensure a qualified and comprehensive technician staff.
• Perform truck inspections yearly on each service vehicle, oversee and evaluate vehicle lease program on a regular basis.
• On site for all first time PM’s over $5,000 annually with technicians and customers to insure contractual compliance and customer satisfaction.
• Work in conjunction with the Area Supervisors to properly staff maintenances accounts.
• Absorb in monthly contract renewal meetings.
• Assist in recruiting support for field staff and maintain agreed upon crew levels and proper mix of specific talent.
• Provide field support to Dispatch, Sales and Project Production Staffs.
• Respond to customer field related issues “in person”.
• Participate in monthly team safety meetings.
• Identify, mentor and train future field leadership to meet growth demands.

Qualifications

• Extensive HVAC field knowledge with minimum 15 years service field experience.
• Extensive Safety knowledge and training with minimum 15 years field experience.
• Knowledge of Local Union Requirements including National Agreements.
• Supervisory and Leadership experience in the service HVAC field min 5 years.

Pay

The hourly rate is determined by the CBA/rate sheet and test results. Benefits are provided through local labor union aligned with collective bargaining agreement.