Field Superintendent - Service

About the role

We Elevate... Quality of urban life. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all.

Responsibilities

• Build a safe and effective team environment by leading field technicians to ensure maintenance meets quality standards as well as contract requirements
• Coordinate routes, scheduling, ordering parts and verifying payroll accuracy while assuring profitability
• Partner with Area/Territory Operations Managers with implementation of company & industry best practices to achieve service financial and delivery metrics
• Perform regular site inspections to deliver exceptional service, maintenance, warranty and repair offerings
• Conduct Field Safety Audits at required intervals to ensure technicians understand and follow safe work practices
• Manage logistics and implement preventive maintenance strategies; schedule quarterly customer site visits
• Collaborate with the local sales team to estimate service orders; Maintain relationships with local IUEC business agents and communicate effectively to resolve disputes
• Partner with New Installation and Modernization Project Managers during contract conversions to ensure customer satisfaction
• Act as a liaison between internal stakeholders and customer to investigate, resolve and address any operational challenges that may arise

Qualifications

• 5+ years of technical leadership experience or elevator industry experience preferred
• Bachelor’s degree or equivalent in relevant work experience in the elevator industry or related field
• Strong problem-solving, communication and interpersonal skills
• Ability to manage sensitive employee relations issues
• Proven leadership skills
• Proficiency in MS Office suite
• Strong organizational skills
• Adaptability in a fast-paced environment
• Flexibility to be on call as needed