Field Superintendent - Service

About the role

We Elevate... Quality of urban life
Join us as a Field Superintendent - Service
Your main responsibilities

Responsibilities

• Build a safe and effective team environment by leading field technicians to ensure maintenance meets quality standards as well as contract requirements
• Coordinate routes, scheduling, ordering parts and verifying payroll accuracy while assuring profitability
• Partner with Area/Territory Operations Managers with implementation of company & industry best practices to achieve service financial and delivery metrics
• Perform regular site inspections to deliver exceptional service, maintenance, warranty and repair offerings
• Conduct Field Safety Audits at required intervals to ensure technicians understand and follow safe work practices
• Manage logistics and implement preventive maintenance strategies; schedule quarterly customer site visits
• Collaborate with the local sales team to estimate service orders; Maintain relationships with local IUEC business agents and communicate effectively to resolve disputes.
• Partner with New Installation and Modernization Project Managers during contract conversions to ensure customer satisfaction
• Act as a liaison between internal stakeholders and customer to investigate, resolve and address any operational challenges that may arise.

Qualifications

• 5+ years of technical leadership experience or elevator industry experience preferred
• Bachelor’s degree or equivalent in relevant work experience in the elevator industry or related field
• Strong problem-solving, communication and interpersonal skills;
• Ability to manage sensitive employee relations issues
• Proven leadership skills
• Proficiency in MS Office suite
• Strong organizational skills
• Adaptability in a fast-paced environment
• Flexibility to be on call as needed

Pay

Base Salary $113,400 - $141,700

Schedule

Not specified