Field Superintendent - Service

About the role

As a Field Superintendent - Service, you will oversee servicing, maintenance and repair of assigned units to meet customer and company standards for quality, safety and cost management. You will support area objectives through effective project oversight and employee management.

Responsibilities

• Operations Management: Lead field technicians to ensure maintenance meets quality standards and contract requirements. Coordinate routes, scheduling, ordering parts, verifying payroll accuracy, and assuring profitability. Partner with Area/Territory Operations Managers to implement company and industry best practices to achieve service financial and delivery metrics.
• Quality and Safety: Perform regular site inspections to deliver exceptional service, maintenance, warranty and repair offerings. Conduct Field Safety Audits at required intervals to ensure technicians understand and follow safe practices.
• Employee Development, Planning & Logistics: Educate technicians on processes, tools and standards through training and performance programs to continuously improve service delivery. Manage logistics and implement preventive maintenance strategies; schedule quarterly customer site visits.
• Collaboration: Collaborate with the local sales team to estimate service orders. Maintain relationships with local IUEC business agents and communicate effectively to resolve disputes. Partner with New Installation and Modernization Project Managers during contract conversions to ensure customer satisfaction.
• Problem Solving: Act as a liaison between internal stakeholders and customers to investigate, resolve and address any operational challenges that may arise.

Requirements

• Bachelor’s degree preferred or equivalent in relevant work experience in the elevator industry, construction industry or related field.
• 5+ years of technical leadership experience or elevator industry experience preferred.

Knowledge, Skills and Abilities

• Strong problem-solving, communication and interpersonal skills; ability to manage sensitive employee relations issues.
• Proven leadership skills.
• Proficiency in MS Office suite.
• Strong organizational skills.
• Adaptability in a fast-paced environment.
• Flexibility to be on call as needed.

Benefits

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans — effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement — eligible after 6 months of service.
• Parental Leave — 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost professional and leadership growth.