Field Superintendent - Service

Join us as a Field Superintendent - Service

Your Main Responsibilities:

• Oversee servicing, maintenance and repair of assigned units to meet customer and company standards for quality, safety and cost management.
• Support area objectives through effective project oversight and employee management.
• Coordinate routes, scheduling, ordering parts and verifying payroll accuracy while assuring profitability.
• Partner with Area/Territory Operations Managers with implementation of company & industry best practices to achieve service financial and delivery metrics.
• Perform regular site inspections to deliver exceptional service, maintenance, warranty and repair offerings.
• Conduct Field Safety Audits at required intervals to ensure technicians understand and follow safe work practices.
• Manage logistics and implement preventive maintenance strategies; schedule quarterly customer site visits.
• Collaborate with the local sales team to estimate service orders; Maintain relationships with local IUEC business agents and communicate effectively to resolve disputes.
• Partner with New Installation and Modernization Project Managers during contract conversions to ensure customer satisfaction.
• Act as a liaison between internal stakeholders and customer to investigate, resolve and address any operational challenges that may arise.

What you will learn

• Enhance knowledge of Schindler’s products and industry standards through onboarding training focused on service and maintenance.
• Build leadership skills by fostering a collaborative team environment focused on safety, efficiency, and strong processes with regular interactions and shared problem-solving.
• Gain expertise in supervising customer accounts while navigating industry regulations.
• Master P&L financial management while leveraging Power BI dashboards to make informed, data-driven decisions.
• Acquire in-depth knowledge of elevator/escalator systems by shadowing experienced technicians on-site.

What You Bring

• 5+ years of technical leadership experience or elevator industry experience preferred.
• Bachelor’s degree or equivalent in relevant work experience in the elevator industry or related field.
• Strong problem-solving, communication and interpersonal skills; Ability to manage sensitive employee relations issues.
• Proven leadership skills.
• Proficiency in MS Office suite.
• Strong organizational skills.
• Adaptability in a fast-paced environment.
• Flexibility to be on call as needed.

Pay

Base Salary: $113,400 - $141,700

The above represents the typical salary range for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only base salary and does not include commissions or longer-term incentives.

Benefits

• Comprehensive medical, dental and vision plans - Effective from first day of hire.
• 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition reimbursement - Eligible after 6 months of service.
• Parental leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• Wide range of development opportunities to boost your professional and leadership growth.

Our Core Values

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.