Associate EMS Dispatcher

About the role

As the first first responders, Associate EMS Dispatchers perform a critical role in the Emergency Medical Services and Fire systems. Dispatchers take emergency and non-emergency calls for service and dispatch ambulances and fire engines via radio. Dispatchers respond to emergencies large and small, providing real time care and assistance to the public. As a dispatcher, each day is different, full of new challenges and experiences. Most importantly, this may be the most rewarding job you will ever do.

Responsibilities

• Process both emergency (911) and non-emergency calls to determine what type of assistance is needed and ensure that help is dispatched in a timely manner.
• Maintain a high standard of accountability and professionalism while demonstrating an excellent standard of care, and exemplary customer service.
• Provide medical dispatch instructions in accordance with the training and standards of the International Academy of Emergency Dispatch.
• Track and enter data for emergency and non-emergency calls for service using a computer aided dispatch system.
• Utilize critical thinking skills to dispatch appropriate resources (fire trucks, ambulances) to community members in need of assistance.
• Facilitate the timely transport of patients in our interfacility market.

Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of emergency dispatch, medical or telecommunications experience, OR a minimum of 2 years of high-demand customer service experience.
• Strong reading comprehension and writing skills in English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to manage multiple tasks simultaneously.
• Possess strong typing and data entry skills.
• Computer experience sufficient to simultaneously use multiple computer systems and applications after appropriate training.

Pay & bonus opportunity

Starting Pay: $20.81 per hour. $1,500 bonus opportunity after 9 months, $300 after 90 days and getting signed off on Interfacility Call Taking, $300 after 180 days and getting signed off on 911 Call Taking, $900 after 270 days and getting signed off on a dispatch channel.