EMS Dispatcher

Candidates will be responsible for answering call requests for inter-facility transports of patients from various facilities.

• Arrange/schedule transportation via ground ambulances and air transport, utilizing WV OEMS crew configuration standards.
• Utilize a Computer Aided Dispatch (CAD) system to accomplish the tasks is essential.

Core Duties and Responsibilities

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• Safely direct and coordinate communications with ground ambulances and helicopters.
• Maintain communication with ground ambulances and helicopters to fulfill MedCom regulations.
• Monitor location and maintain communication with ground ambulances and helicopters to fulfill MedCom regulations.
• Multi-task to coordinate ground ambulances and aircraft to ensure the safe delivery of the customers that utilize our services.
• Learn the operations of our CAD system to ensure that information is being properly entered to utilize all ground and air crews efficiently.

Call-Taking

• Answer incoming phone calls in a timely manner while assisting and directing the call in the appropriate manner.
• Obtain necessary, required information to activate a computer aided dispatch (CAD) record.
• Consistently follow standardized call-taking and information gathering process.
• Enter all transport request information in dispatch software in real-time.
• Absorb and assist with call taking job role, as necessary.

Dispatching

• Recognize transport requests that appear in the Open Work screen of the CAD that may have been added by another communicator or dispatcher.
• Determine the mode of transportation required for the request and determine the status of the request.
• Utilize the CAD system to ensure the closest, available, appropriate resource is activated.
• Notify appropriate resource and receive acceptance of the request.
• Maintain and track all vehicle movements ensuring proper information is being given and received for all mode of transport.
• Alert specific receiving hospital departments of all transport updates.
• Complete all necessary request documentation including post transport.
• Absorb and assist with dispatching job role, as necessary.

Physical Requirements

• Sit for long periods of time at a work station.
• Reach and grasp with arms and hands.
• Normal hearing ability.

Working Environment

• Sit for long periods of time at a work station.
• Reach and grasp with arms and hands.
• Normal hearing ability.

Additional Job Description

• Scheduled Weekly Hours: 36
• Shift: United States of America (Non-Exempt)
• Cost Center: 92 WH Nursing Staffing Support and House Supervisor
• Address: 1 Medical Park Drive Wheeling West Virginia
• Equal Opportunity Employer: West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.