EMS Dispatcher

Answering call requests for inter-facility transports of patients from various facilities. Arranges and schedules transportation via ground ambulances and air transport, utilizing WV OEMS crew configuration standards. Uses a Computer Aided Dispatch (CAD) system to accomplish tasks.

Minimum Qualifications

High School Diploma or Equivalent.

Preferred Qualifications

• Two years of experience as a call dispatcher.
• Current West Virginia Emergency Medical Technician (EMT) Basic Certification.

Core Duties and Responsibilities

• Answer phone calls from both internal and external customers to ensure all hospital policies are met and provide the best service available.
• Safely direct and coordinate communications with ground ambulances and helicopters.
• Monitor location and maintain communication with ground ambulances and helicopters to fulfill MedCom regulations.
• Follow progress of ground vehicles as well as aircraft when needed.
• Multi-task to coordinate ground ambulances and aircraft to ensure the safe delivery of customers.
• Learn the operations of the CAD system to ensure information is properly entered to utilize all ground and air crews efficiently.
• Call-Taking: Answer incoming phone calls in a timely manner while assisting and directing the call appropriately.
• Obtain necessary, required information to activate a CAD record.
• Consistently follow standardized call-taking and information gathering process.
• Enter all transport request information in dispatch software in real-time.
• Assist dispatching job role, as necessary.
• Complete all necessary request documentation including post transport.
• Dispatching: Quickly recognize transport requests that appear in the Open Work screen of the CAD that may have been added by another communicator or dispatcher.
• Determine the mode of transportation required for the request and determine the status of the request.
• Utilize the CAD system to ensure the closest, available, appropriate resource is activated.
• Notify appropriate resource and receive acceptance of the request.
• Monitor and track all vehicle movements ensuring proper information is given and received for all modes of transport.
• Alert specific receiving hospital departments of all transport updates.
• Complete all necessary request documentation including post transport.
• Assist with call taking job role, as necessary.

Physical Requirements

• Ability to sit for long periods of time at a work station.
• Ability to reach and grasp with arms and hands.
• Normal hearing ability.

Skills and Abilities

• Ability to work flexible schedule.
• Ability to effectively multi-task.
• Ability to operate radio technology.
• Ability to verbally communicate clearly and precisely in stressful situations.
• Proficient typing skills.
• Knowledge of basic computer skills.
• Knowledge of medical terminology.
• Interpersonal skills necessary to interact effectively with internal and external personnel in stressful situations and to act as a representative of WVU Medicine to the public.
• Must demonstrate alertness at all times and be able to withstand high amounts of stress.

Schedule

Scheduled Weekly Hours: 36. Shift: Night.