Associate EMS Dispatcher

About the role

The AMR St. Louis Emergency Communications Center is a large private EMD Communications Center serving multiple states in the Midwest. It handles call volumes for interfacility requests from hospitals and nursing homes, as well as emergency and non-emergency requests from private callers and 911 municipalities. The center serves as a secondary public safety answering point for various 911 agencies.

Responsibilities

• Understands and implements the principles of Emergency Medical Dispatch (EMD)
• Allocates EMS resources based on approved protocols and established processes
• Maintains expertise in using the computer aided dispatching (CAD) system
• Ensures complete and accurate data entry for all service requests
• Participates in and completes continuing education as outlined by the department
• Functions effectively in a potentially stressful environment
• Possesses excellent written and verbal communication skills
• Utilizes maps to identify locations relevant to transport requests and crew safety
• Maintains contact with local agencies through monitoring multiple radio channels
• Prioritizes multiple tasks while maintaining professionalism
• Communicates effectively with persons in emergency situations
• Maintains a high level of customer service
• Maintains basic computer application proficiency
• Works weekends and holidays on a scheduled rotation

Requirements

• At least 18 years old
• Proof of a high school diploma or GED
• Successfully completes a computer-aided pre-interview test
• Clear communication via telephone and radio
• Ability to listen, talk, and type simultaneously

Qualifications

• Highly proficient in using the computer aided dispatching (CAD) system
• Excellent written and verbal communication skills
• Ability to prioritize multiple tasks effectively
• Proficient in basic computer applications
• Ability to function in a potentially stressful environment

Skills

• Understanding of Emergency Medical Dispatch (EMD) concepts
• Effective communication skills
• Map reading ability
• Radio communication skills
• Time management and prioritization skills

Benefits

• Full-time benefit package including medical, dental, life, vision, disability, and 401(k) with company match
• Paid time off (PTO)
• Time and a half for holidays worked
• Opportunity to transfer to other AMR locations nationwide
• $150 attendance bonus every 60 days if no attendance points are accumulated over that period

Pay

$19.50 per hour

Schedule

Full-time, On-site position