Associate Director User Experience

About the role

This is a key role, leading the strategic development of customer focussed services and partnerships across our four libraries and evolving digital service environment. Our collaborative approach is paramount from co-designing with students and researchers to working with local communities.

Responsibilities

• Lead the strategic development of customer focussed services and partnerships across the University's four libraries and evolving digital service environment.
• Collaborate with students, researchers, and local communities to co-design library and learning spaces.
• Support the implementation of the Digital and Estates Strategic Plans, contributing to the design and development of library and learning spaces.
• Engage strategically with senior colleagues across the academic and professional services community to support and motivate staff.

Requirements

Extensive experience in a customer services environment, a good understanding of what enables excellent customer service, and the ability to think both analytically and creatively. Strong customer focus and leadership skills are essential.

Qualifications

A relevant degree and/or professional qualifications in a related field, along with a track record of successful leadership and collaboration.

Skills

• Strong customer service and service improvement expertise.
• Excellent communication and stakeholder management skills.
• Experience in leading long-term engagement with a range of users and stakeholders.
• Ability to work collaboratively and effectively with staff and senior colleagues.

Benefits

We aim to create an inclusive environment where everyone can thrive. We offer a generous holiday allowance, additional university closure days, and support for flexible working arrangements.

Pay

The salary scale for this role is £46,921 - £54,845 per annum, depending on skills and experience.

Schedule

The role is full-time and permanent.

Contact Information

To apply, upload your CV and a cover letter detailing how your skills and experience match the requirements of the role. For an informal discussion about this opportunity, please contact Wendy White, Director of Library and Learning Services, at W.H.White@soton.ac.uk. Interviews will be held on 23rd July.