User Experience Director

Key Responsibilities

• Consistently monitor and understand customer experience KPIs and Metrics to ensure initiatives deliver value
• Create and communicate comprehensive end-to-end experience design strategies that are data-informed and evidence-driven
• Collaborate with all necessary partners and stakeholders to cast a broad vision of where our customer's holistic experience should be and how we get there
• Leverage and/or create artifacts such as end-to-end customer journey maps to tell the story of where customer friction exists (online, in person, on the phone, etc.)
• Influence - Activate and conduct competitive and comparative research and analysis to formulate point-of-views on how all customer segments desire to do business with The Home Depot
• Leverage all available or needed artifacts, assets, studies, insights, and resources to tell the stories that will change mindsets
• Leadership and Development - Shapes and supports experience design leaders (direct reports) who can strengthen The Home Depot's user experience, improve upon existing capabilities, and develop others who understand and advocate for experience excellence across the enterprise
• Attracts, retains, develops, and motivates experience design talent
• Manages and coordinates strategic direction for staff
• Provides leadership, mentoring, and coaching to direct reports and other senior non-direct report UX leaders

Qualifications

• Must be eighteen years of age or older
• Must be legally permitted to work in the United States
• Proficient in communicating, building influence, and developing relationships with functional and technical leaders across all levels in the organization
• Proficient in defining, communicating, and driving end-to-end customer journey improvements
• Ability to communicate, advocate for, and demonstrate the value of user experience design and research concisely, confidently, and effectively
• Proficient in shaping, aligning, and guiding the execution of strategic directions
• Proficient in managing and developing direct reports who lead others
• Experience leading user experience teams in a fast-paced agile environment