Director Engineering - User Experience

Responsibilities

• Lead UX Transformation
• Redefine UX from execution to strategic, research-led leadership
• Drive adoption of new capabilities, including AI-enabled design and workflow optimization
• Establish UX as a core driver of product and business strategy
• Champion Research & Behavioral Science
• Build and scale a UX research-driven organization
• Apply principles from behavioral science, psychology, or human-computer interaction
• Move beyond UI design to deeply understand how users think, behave, and interact with systems
• Own UX across digital platforms and applications, hardware-enabled systems, and real-world operational workflows
• Ensure experiences are intuitive across the entire customer journey, not just interfaces
• Partner Cross-Functionally in Matrixed Environment
• Work closely with cross-functional teams, such as product/offering management and software and hardware engineering, for early engagement in customer discovery, ideation, and workflow and solution design
• Define and implement metrics to track user behavior and experience
• Use insights to drive continuous product improvement
• Create feedback loops that inform future releases and roadmap decisions
• Lead & Evolve a Global UX Organization
• Assess and evolve a globally distributed UX team
• Shape team structure, capabilities, and skills for future needs
• Lead in a complex, matrixed enterprise environment

Qualifications

• 7+ years of experience leading user research and/or experience design leveraging foundational behavioral science and psychology
• Proven experience leading digital or UX transformation initiatives in a matrixed environment
• Ability to operate across software and real-world operational systems
• Deep understanding of customer journeys, workflows, and systems thinking
• Experience in platform-based ecosystems (e.g., cloud, enterprise SaaS, industrial tech)
• Exposure to AI/ML-enabled products or design workflows
• Strong executive communication and stakeholder influence skills
• Experience building or scaling UX functions within complex organizations

About the role

The role is crucial in enhancing the capability and effectiveness of the UX team by driving the upskilling of Gen AI and UX for AI/ML capabilities, advocating for end-user co-creation and fostering an innovative and user-centered design environment.

Benefits

• Comprehensive benefits package including employer subsidized Medical, Dental, Vision, and Life Insurance;
• Short-Term and Long-Term Disability;
• 401(k) match;
• Flexible Spending Accounts, Health Savings Accounts;
• EAP, and Educational Assistance;
• Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.

Pay

Competitive salary

Schedule

Hybrid work schedule with a minimum of 3 days a week in the office