User Interface Experience Associate Director

Are you ready to make an impact at DTCC? Work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development. At DTCC, we are at the forefront of innovation in the financial markets and are committed to helping our employees grow and succeed. We foster a thriving internal community and create a workplace that reflects the diversity of the world we serve.

About the role

The Associate Director of User Experience Design is a ground-breaking leader within the UX Center of Excellence (COE), responsible for shaping and evolving DTCC’s enterprise UX strategy. This role leads high-impact initiatives across multiple business units, embedding user-centric design principles in every product and service. The UX COE is DTCC’s centralized design team, driving user experience strategy and execution across all business lines. We champion design thinking, modern UI frameworks, and human-centered design to deliver intuitive, accessible, and ground-breaking digital experiences for DTCC’s global financial services ecosystem.

Responsibilities

• Drive UX vision and strategy for enterprise-wide digital transformation initiatives. Partner with senior stakeholders to align UX goals with business objectives.
• Lead workshops and discovery sessions focused on empathy, defining user needs, and ideation. Champion human-centered design methodologies across the organization.
• Oversee creation of user journeys, personas, and conceptual frameworks for sophisticated financial workflows. Ensure consistency and scalability through design systems and component libraries.
• Work closely with Product, Technology, and Business teams to integrate UX standard methodologies. Advocate for accessibility, usability, and compliance standards in all design outputs.
• Coach and develop UX designers and researchers within the COE. Foster a culture of innovation, collaboration, and continuous learning.

Note: The responsibilities of this role are not limited to the details above.

Requirements

• Minimum 15 years in UX design, with at least 5 years in leadership roles.
• Proven experience in financial services or related regulated industries.
• Bachelor’s or Master’s degree in Design, HCI, and/or related field (or equivalent experience).

Skills

• Deep expertise in design thinking, especially empathy, define, and conceptualization phases.
• Strong portfolio demonstrating enterprise-scale UX solutions.
• Proficiency in UX research, interaction design, and modern design tools (Figma, Sketch, etc.).
• Ability to influence senior executives and drive organizational change.
• Outstanding communication and stakeholder leadership skills.
• Experience with design systems and component libraries in large organizations.
• Familiarity with front-end technologies and accessibility standards (WCAG).
• Certification in Design Thinking or related methodologies (preferred).

Leadership Competencies

• Innovative Perspective: Adopts change and drives creative solutions for sophisticated problems.
• Collaborative Leadership: Builds strong cross-functional relationships and develops trust.
• Strategic Influence: Communicates vision effectively and encourages collaborators at all levels.
• Empathy & Advocacy: Champions user needs while balancing business priorities.
• Continuous Learning: Promotes a culture of growth, experimentation, and knowledge sharing.

Benefits

• Competitive compensation, including base pay and annual incentive.
• Comprehensive health and life insurance and well-being benefits, based on location.
• Pension/retirement benefits.
• Paid Time Off and Personal/Family Care, and other leaves of absence to support physical, financial, and emotional well-being.

Schedule

DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays, and a third day unique to each team or employee).

Pay

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations.

Why Join DTCC UX COE?

• Be part of a centralized UX team shaping the future of financial services.
• Drive ground-breaking initiatives impacting global markets.
• Collaborate with industry leaders in technology and design.