Associate Athletics Director for Ticket Operations

About the role

Villanova University, founded in 1842, is a Catholic university sponsored by the Augustinian Order and guided by the values of truth, unity, and love. The university offers a holistic benefits package, generous paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional development, and tuition assistance.

This position is responsible for the day-to-day activities of the athletic ticket office, including building ticketed athletic events (full season, partial season, single game, and group tickets), processing tickets, renewals, and financial reporting. The role works closely with the Associate AD/Ticket Sales & Service, the Deputy AD/CRO, the Director of Ticket Sales Marketing, the Associate AD/Business Operations, the Assistant VP/Athletics Development, and the President’s Office to ensure a high level of customer and donor service. Additional responsibilities include integration of donor and season ticket databases, collaboration with marketing staff on ticketing strategies, and coordination of student, community, and player-complimentary digital tickets for football, men’s and women’s basketball, other ticketed athletic events, and selected outside events in Athletics venues. All duties must be performed in accordance with University, Conference, and NCAA policies and regulations.

Responsibilities

• Manage and oversee the operations side of the Ticket Office including building, processing, and facilitating digital ticket distribution for athletic events; and management of full-time, part-time, student, and volunteer staff.
• Coordinate with the President’s Office and the University Advancement Office for ticketing needs and seating assignments related to home, away, and Tournament games.
• Run reports including NCAA and internal revenue reports, and daily/weekly fiscal year reports for the Athletics Business Office.
• Work cooperatively with Internal Audit as needed.
• Coordinate with third-party ticket vendors, including managing the digital ticketing process.
• Maintain data in the ticketing database.
• Coordinate with University Technology Services for technical needs for the Ticket Office.
• Participate in meetings with the marketing and ticket sales team to develop ticket promotions to increase revenue.
• Manage ticketing system contract, relationship, and technology for all ticketing and development services.
• Develop suggested ticket pricing based on historical data.
• Facilitate ticket renewal and on-sale timelines.
• Serve as ticketing point person for basketball games played off campus at Xfinity Mobile Arena.
• Provide direction related to new ticketing revenue-generating initiatives and suggest best practices for utilizing the ticketing system and database.
• Assist with overseeing all ticket operations and customer service.
• Other duties as assigned.

Requirements

Education: Bachelor’s degree required.

Experience: 6+ years of ticket operations experience, including a minimum of 2 years running and overseeing a Ticket Operations Office.

Skills:

• Excellent verbal and written communication skills
• Excellent organization skills
• Ability to provide a high level of customer service
• Strong analytical skills and understanding of accounting principles

Equipment Knowledge: Proficiency with Paciolan operating and reporting system preferred, or other automated ticketing system, as well as personal computer applications (word processing, spreadsheets, database).

Other: Interest in and knowledge of Villanova and its athletic programs.

Qualifications

• Experience in professional/college sports, specifically related to ticket operations, preferred.
• Interest in and knowledge of Villanova Athletics and its programs.
• Collaborative team player with the ability to work effectively with staff and campus partners.

Schedule

• Full-time, 12-month position.
• Significant night and weekend work required.
• Occasional travel may be required.
• Occasional lifting and carrying.
• Working conditions are normal for an office environment; professional work environment.

Pay

The approved salary range for this position is up to $110,000. The final salary will be determined with consideration of several factors including the selected candidate’s qualifications, department budget availability, market data, and internal equity. Salary Grade: 17. Job Classification: exempt.