Assistant Director, Athletics Ticket Sales

Location: New Orleans, Louisiana | Type: Full-time

About the role

The Assistant Director of Athletics Ticket Sales generates ticket sales for Tulane Athletics events. This position reports to the Director of Ticket Sales.

Responsibilities

• Ticket Sales (55%)
  • Sell Football, Men's and Women’s Basketball, Baseball, and Volleyball Season Tickets, Partial Plans, Group Tickets, and other ticket products.
  • Generate sales through phone contact, email, appointments, and new sales leads.
  • Build relationships to provide repeat business and excellent customer service.
  • Work home games, performing various ticket sales and service duties throughout the game.
  • Achieve and exceed weekly, monthly, and annual sales goals established by the Assistant Athletic Director, Ticket Sales and Service.
• Ticket Sales Retention (20%)
  • Maintain a constant working relationship with the staff of the Green Wave Club.
  • Serve as the retention specialist by building strong relationships with current season ticket and group ticket accounts in all ticketed sports via phone, in-person appointments, and networking events to secure future renewals and group sales.
  • Achieve annual goals within retaining season ticket holder accounts and groups.
  • Provide excellent customer service and maintain customer relationship skills.
• Development (20%)
  • Work closely with the Green Wave Club to assist with donor relations and fund development.
  • Manage a small portfolio of annual fund donors and assist with renewals.
• Other Duties (5%)
  • Perform other duties as requested or required, whether or not specifically mentioned in this job description.
• NCAA Compliance
  • Ensure all Department of Athletics and University-related activities operate in full compliance with university, conference, and NCAA rules and regulations.
  • Attend and participate in scheduled compliance seminars and comply with all Athletic Department’s efforts to monitor compliance with NCAA regulations.
  • Seek interpretations from the compliance staff before acting when necessary.
  • Report potential rules violations immediately.
  • Complete required compliance paperwork in a timely and efficient manner.
  • Monitor all areas and/or program activities closely to maintain compliance with applicable rules and regulations.

Requirements

• Bachelor’s Degree and 1 year of sales experience (includes experience with a computerized ticket system), or High School Diploma or Equivalent and 7 years of sales experience (includes experience with a computerized ticket system).
• Thorough knowledge of NCAA and American Athletic Conference rules and regulations.
• Availability to work a flexible schedule, including nights and weekends.

Skills

• Ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships.
• Outstanding customer service and interpersonal communication skills.
• Strong decision-making skills, solid judgment, and interpersonal effectiveness.
• Interest and ability in serving others as a primary function of the job.
• Ability to interact effectively with customers, coaches, administrators, student athletes, and coworkers.
• Strong organizational, management, and leadership skills.
• Ability to maintain confidentiality and use utmost discretion when privy to sensitive information.
• Proven ability to multi-task effectively.
• Ability to prioritize assignments and meet deadlines.
• Proficient computer skills including word processing, spreadsheets, and social media.

Preferred Qualifications

• Experience in Division I Intercollegiate Athletics.
• Completion of ticket sales training courses.