Assistant Athletic Director for Ticket Sales and Service

Seattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate, and professional levels. We embrace an intersectional framework for defining diversity in its broadest sense, including differences in gender, gender identity, race, ethnicity, generational history, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, geographic origin, and physical ability.

About the Role

Seattle University's Core Competencies:

• Effective Team Collaboration: Works harmoniously with others towards a common goal, leveraging individual strengths to achieve shared objectives.
• Emotionally Intelligent Communication: Engages in a skillful exchange of information, thoughts, and feelings, verbally and non-verbally.
• Ethics and Integrity: Demonstrates an unwavering commitment to honesty, professionalism, and alignment with our Jesuit mission in all actions and decisions.
• Flexibility and Innovation: Embraces change, approaching problems with curiosity, adaptability, and is committed to making a positive impact.
• Mindful Inclusion: Fosters mindful inclusion by consciously creating a workplace that celebrates differences, embraces cultural humility, and empowers uniqueness.
• Outcomes-Driven Orientation: Sets clear objectives, pursues excellence, and delivers measurable outcomes while upholding Jesuit Catholic values.

Responsibilities

Ticket Sales & Revenue Strategy

• Lead the development and execution of comprehensive ticket sales strategies, including season tickets, partial plans, and group sales.
• Work with marketing to develop single-game promotions and execute single-game campaigns.
• Establish and achieve annual revenue goals, including personal and team sales targets.
• Analyze sales data and market trends to inform pricing, packaging, and promotional strategies.
• Oversee outbound, inbound, and renewal sales efforts, ensuring consistent pipeline growth and conversion.
• Design and implement retention strategies, with emphasis on new buyers and at-risk accounts.
• Manage a portfolio of key season ticket holders and prospects, as well as group ticket holders and prospects.

Leadership & Staff Management

• Provide direct supervision and mentorship to ticket sales and operations staff, including the Manager of Ticket Services and Operations.
• Establish performance expectations, track productivity, and support professional development.
• Foster a collaborative, inclusive, and high-performing team culture.

Ticket Operations Oversight

• Oversee all ticket operations, including box office functions, inventory management, and system administration (Archtics/TM1).
• Ensure efficient and accurate execution of ticketing processes, including event builds, reporting, and reconciliation.
• Serve as the primary ticketing liaison for external partners, including TicketMaster, Climate Pledge Arena, conference (WCC), and NCAA events.
• Provide strategic oversight of gameday operations, ensuring a high-quality customer experience and game-day troubleshooting.
• Work closely with the Vice President of Athletics and Development staff to ensure effective and timely coordination on special guests.

Marketing & External Collaboration

• Partner with marketing and communications to develop integrated campaigns that drive ticket sales and attendance.
• Lead the planning of ticket-related promotions, campaigns, and special initiatives, and work with marketing to execute and track.
• Serve as a member of the Athletics external operations team.

Reporting & Analysis

• Oversee regular reporting on sales performance, attendance, and revenue.
• Utilize data and CRM tools to evaluate effectiveness and optimize strategy.
• Ensure timely and accurate reporting; work with Finance to conduct year-end audits to ensure adequate reconciliation between ticket sales reports and monies received.

Compliance

• Ensure all activities align with Seattle University, conference, and NCAA rules and regulations.

Requirements

• Bachelor’s degree.
• 3-5 years of experience in ticket sales, service, or operations, preferably in collegiate or professional sports.
• Experience with ticketing systems (Archtics/TM1 preferred).
• Demonstrated success in revenue generation and achieving sales goals.
• Strong leadership, communication, and organizational skills.
• Ability to analyze data and translate insights into strategy.
• Commitment to customer service excellence and relationship building.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to work evenings, weekends, and select travel as required.

Preferred Qualifications

• Experience in Division I athletics.
• Experience supervising full-time staff.

Pay

$55,000 - $65,000. Seattle University has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, and not based on a candidate's gender or any other protected status.

Benefits

• Three different medical plans, dental, and vision insurance programs.
• Life, short-term, and long-term disability coverage.
• Retirement benefits with up to a 10% employer contribution (5% nonelective employer contribution plus an additional dollar-for-dollar match of voluntary contributions up to 5%).
• 100% paid tuition benefits for the employee and dependents.
• Subsidized transportation benefit.
• Wellness program with free access to an onsite fitness facility.
• Generous holiday schedule, including a paid Holiday break closure in December, vacation, and paid sick leave.
• Paid community service leave.

Positions designated as hybrid eligible may offer the opportunity for a hybrid work schedule after successful completion of an introductory period of 3-6 months. In these cases, the role typically begins fully on campus to support onboarding and training, with the potential to transition to a hybrid arrangement thereafter. Positions designated as on-site are not eligible for hybrid work and are expected to remain fully on campus. All flexible work arrangements are subject to periodic review and may be modified or discontinued at the university's discretion.