Assistant Athletics Director for Ticket Operations

Posting Number: 20260432S | Position Type: Staff | Location: Villanova, PA | Work Schedule: full‑time/12‑months (12 months) | Department: 728‑Athl – Ticket Office

Position Summary

Why work at Villanova? Join a mission‑driven organization. Since Villanova University’s founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others. Villanova has been included among the nation’s best colleges and universities. VU’s inclusion again in U.S. News & World Report’s 2025 “Best Colleges” rankings is another indication of the University’s continued prominence and forward momentum. Villanova’s most precious asset is our people. As an employee, you will receive a holistic benefits package, generous paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional development, tuition assistance, and more.

Responsibilities

• Manage and oversee the Ticket Office, including building, processing, and reporting of season, group, and single‑game ticketed athletic events; supervise full‑time, part‑time, student, and volunteer staff.
• Provide overall leadership to increase and maximize ticket revenue and customer experience.
• Maintain data in the ticketing database and educate staff on proper use to ensure data integrity.
• Run reports such as NCAA and internal revenue reports, and daily/weekly fiscal year reports.
• Coordinate with University Technology Services for technical needs.
• Develop ticket promotions with marketing and ticket sales teams to increase revenue.
• Manage ticketing system contract, relationships, and technology for all ticketing and development services.
• Coordinate with the Business Office to reconcile Ticket Office financials and work cooperatively with Internal Audit as needed.
• Work with the President’s Office on ticketing needs and seating assignments for home, away, and tournament games.
• Manage third‑party ticket vendors and the digital ticketing process.
• Oversee all ticket operations and customer service.
• Perform other duties as assigned.

Minimum Qualifications

• Bachelor’s degree (required).
• 5+ years of ticket operations experience, including overseeing a Ticket Operations Office.
• Excellent verbal and written communication skills.
• Strong organization and customer‑service abilities.
• Analytical skills and understanding of accounting principles.
• Proficiency with Paciolan operating and reporting system preferred, or other automated ticketing system, plus standard PC applications (word processing, spreadsheets, database).
• Interest in and knowledge of Villanova and its athletic programs.

Preferred Qualifications

• Experience in professional or college sports ticket operations.
• Knowledge of Villanova Athletics and its programs.
• Collaborative team player able to work effectively with staff and campus partners.

Physical Requirements and Work Hours

• Normal office environment with professional work setting.
• Significant night and weekend work required.
• Occasional travel may be required.
• Occasional lifting and carrying.

Pay

This position falls within salaried grade 16 with a range of $73,100–$95,000. Final salary will consider qualifications, department budget, market data, and internal equity.

Benefits

• Holistic benefits package.
• Generous paid time off.
• Competitive retirement savings plan.
• Flexible work options.
• Wellness programs, including gym membership.
• Professional development opportunities.
• Tuition assistance.
• Additional employee perks.