Associate Analyst Controls Systems Operations

About the role

Support Control Center operators from Control Systems Operations center. Once fully qualified, will support a 24/7 operation as part of a shift rotation. Support includes monitoring and troubleshooting of two proprietary SCADA connected control systems, network infrastructure, hardware monitoring, web services, and clients on an isolated Windows domain. Team supports datacenter with installation of servers, workstations, network infrastructure, wiring and patch panels, and monitoring support systems for communications, electric power, and fire suppression systems.

Responsibilities

• Follow a training and development program for Operations Support Analysts
• Assess Real-Time system status and equipment failures and coordinate repairs/replacement with appropriate vendors and users
• Maintain and troubleshoot telemetry connections with field-located SCADA endpoints
• Monitor and troubleshoot Control Center data links with ERCOT, SIGE, and other entities
• Perform physical security access control and visitor management in accordance with procedures
• Install/remove Control Center OT equipment, cabling, and systems per System Owner requests
• Support Control Center physical plant maintenance plans with vendor assistance
• Cookordination work activities with other user and /or support organizations related to EMS/ADMS interfaces (e.g., Information Systems, Substation Engineering, Substation Operations and Telecommunications, etc.)
• Perform/execute first level administration tasks for EMS/ADMS computers and related infrastructure systems
• Observe all company safety procedures when performing installation, repair, maintenance, and testing responsibilities

Requirements

• Bachelor degree in fields of Technology, Engineering, Computer Science, or Business Operations or qualifying work experience
• 2+ years experience in dispatch, data center, or Control Center
• Able to understand SCADA protocols and RTU communication
• Knowledge of computer troubleshooting, use of remote sessions for technical support
• Experience with system monitoring tools to analyze hardware status, network activity, user activity a plus

Qualifications

Education Description: Bachelor degree in fields of Technology, Engineering, Computer Science, or Business Operations or qualifying work experience

Experience: 2+ years experience in dispatch, data center, or Control Center

Skills

• Understanding SCADA protocols and RTU communication
• Computer troubleshooting and use of remote sessions for technical support
• System monitoring tools to analyze hardware status, network activity, user activity

Benefits

Competitive pay
Paid training
Benefits eligibility begins on your first day
Transit subsidies
Flexible work schedule, paid holidays and paid time off
Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
Professional growth and development programs including tuition reimbursement
401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.