Operations Analyst Associate

About the role

We are seeking a detail-oriented Disputes & Operations Analyst to support our Lender Operations team. This role is primarily responsible for managing complaints and disputes, while supporting day-to-day operational workflows and ensuring adherence to internal procedures and lender requirements.

Responsibilities

• Own the intake, tracking, and coordination of lender complaints and disputes
• Manage Jira workflows, ensuring tickets are properly created, updated, and resolved
• Cook up documentation and ensure timely, accurate responses
• Monitor and follow up on open or ageing tickets
• Track and organize complaints to identify trends and repeat issues
• Provide monthly summaries to support contractor performance reviews
• Aid with lender billing, data entry, and lender setup processes
• Respond to internal lender-related inquiries and maintain accurate records
• Ensure day-to-day work aligns with internal procedures and lender requirements
• Identify and flag missing information or process inconsistencies
• Support documentation updates and audit preparation as needed

Requirements

• 3+ years of experience in operations, support, or administrative roles
• Experience in lending, financial services, or handling complaints/disputes
• Strong organizational and multitasking skills
• Excellent communication and attention to detail
• Ability to follow processes and work in a high-volume environment
• Preferred: Experience with Jira or similar ticketing systems, familiarity with dispute or complaint workflows, experience working cross-functionally in a fast-paced environment

Qualifications

The expected salary range for this position is $45,000 USD to $64,000 USD annually. This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices. The salary may be adjusted based on applicant's geographic location. The position is also eligible to receive performance bonus or commission and equity in the form of restricted stock units. This position is eligible to participate in the Company’s standard employee benefits programs, which currently include health care benefits; (2) retirement benefits; (3) the amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits); (4) any other tax-reportable benefits.

Skills

None specifically listed in the job description.

Benefits

This position is eligible to participate in the Company’s standard employee benefits programs, which currently include health care benefits; (2) retirement benefits; (3) the amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits); (4) any other tax-reportable benefits.

Pay

The expected salary range for this position is $45,000 USD to $64,000 USD annually. This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices. The salary may be adjusted based on applicant's geographic location.

Schedule

N/A