Associate Analyst, Operations Support

About the role

The position is responsible for administering, promoting, and supporting vendor credentialing best practices and processes for field-based associates. This includes handling day-to-day inquiries and requests related to vendor credentialing, assisting in supplier vetting/registration, and maintaining and organizing credentialing files.

Responsibilities

• Administer, promote, and support vendor credentialing best practices and processes for field-based associates.
• Handle day-to-day inquiries and requests related to vendor credentialing, including account creation, registrations, membership renewals, and deactivations.
• Provide pre and post annual sales meeting “shot bar” event credentialing support as required.
• Aid in the supplier vetting/registration process within the scope of vendor credentialing, allowing the company to be approved as a supplier with customers.
• Communicate and interact with field-based associates on process and collect necessary documents.
• Maintain and organize all individual personnel credentialing files and databases needed for credentialing process.
• Maintain, review, and approve exceptions to vendor credential Terms/Conditions, and communicate escalations to Contracts/Legal as required based on set guidelines.
• Serve as liaison between Operations Support, field staff, Legal / Contracts to provide input on terms and conditions applicable to the credentialing program.
• Assist Contracts/Legal in facilitating exceptions to standard terms and conditions as needed within specified parameters.
• Support the maintenance and enhancement of process documentation and training materials.
• Administer routine credentialing related background/healthcare sanction check efforts.
• Support the on/off boarding process for new sales hires, transfers, and terminations across various Business Units.
• Work with IT / HR to resolve new hire data and system access issues, and take appropriate steps to escalate as necessary.
• Support training for new hires in areas of responsibilities.
• Assume role as primary contact for all Global Customer Service eTime inquiries.
• Administer eTime (ADP) timekeeping system for Global Customer Service hourly associates.
• Perform bi-weekly pay period close checklist and procedures.
• Perform and manage all historical edits within eTime.
• Update eTime queries based on organizational structure changes for reporting purposes.
• Partner with IT, Payroll, and ADP to resolve all SAP / eTime interface time punch errors & issues.
• Provide eTime training to new hires and managers.
• Other duties as assigned, including but not limited to providing cross-coverage to other areas within Operations Support.

Qualifications

• Minimum an Associate or Bachelor’s Degree or similar field or relevant work experience.
• Minimum 3-5 years related experience in a corporate business administration role.
• Demonstrate working knowledge of business unit sales organizations and field sales operating practices.
• Proficient in Outlook, Word, Excel, and PowerPoint.
• PC system and internet savvy.
• Experience with Salesforce.com advantageous.
• Excellent attention-to-details.
• Ability to perform in-depth research independently.
• Proven strong customer service, interpersonal, communication, and problem-solving skills.
• Ability to understand, and interpret contract documents, T’s & C’s, procedures, or regulations.
• Ability to draft business correspondence and procedural documents.
• Ability to effectively present information and respond to contract-related questions from customers and other internal departments.
• Ability to work independently and with others to support strong team development.
• Strong aptitude for teamwork; ability to constructively address issues and facilitate timely resolution.
• Willingness and ability to accept and take on additional projects and responsibilities as requested.
• Ability to handle confidential material and information in an ethical and professional manner.
• Healthcare or medical device industry experience advantageous.
• Prior vendor credentialing experience a big plus.