Assoc IT Support Specialist

About the role

The IT Support Specialist is responsible for assisting in providing first on-call support for supported software applications to meet business needs. When not fully occupied with on-call support, the IT Support Specialist will assist with validation, maintenance, and project work for supported systems. This role performs troubleshooting, resolution, and documentation tasks when issues arise with supported systems and may lead or participate in specific ITIL roles and processes.

Key responsibilities include registering and classifying received incidents, restoring or analyzing failed IT services as quickly as possible, and escalating to senior support when necessary. The role directly provides data to and from users, business, and IT partners to help drive resolution of major IT/system incidents and problems, and ensures technology readiness and appropriate solutions for business needs.

Responsibilities

• Provide troubleshooting and incident management for supported applications or processes
• Document incident resolution and procedures for future reference
• Install software and/or computer peripherals for users
• Perform validations for supported applications and processes
• Provide work direction to junior members
• Understand core technologies in the supported applications or processes
• Perform function and data validations for supported software applications

Requirements

• Associate degree or equivalent experience in computer science, business, mathematics, or related field
• Typically less than 2 years of applicable experience
• Understanding of installation, configuration, and troubleshooting processes for software, hardware, and networking equipment
• Understanding of Thrivent’s Technology capabilities
• 2+ years of experience in a technology-related field (preferred)

Skills

• Learning agility
• Service-oriented mindset
• Collaboration and teamwork
• Analytical thinking
• Knowledge of technology architecture, standards, procedures, and policies
• Strong customer service and facilitation skills
• Excellent communication and interpersonal skills
• Critical thinking and problem-solving
• Project leadership

Pay

The applicable salary or hourly wage range for this full-time role is $25.27 - $34.19 per hour, which factors in various geographic regions. The base pay offered will be determined by location, relevant experience, skills, knowledge, business needs, and market demand.

Benefits

• Various bonuses (e.g., annual or long-term incentives)
• Medical, dental, and vision insurance
• Health savings account (HSA)
• Flexible spending account (FSA)
• 401(k) and pension plans
• Life and accidental death and dismemberment insurance
• Disability insurance
• Supplemental protection insurance
• 20 days of Paid Time Off (PTO) annually
• Sick and Safe Time
• 10 paid company holidays
• Volunteer Time Off
• Paid parental leave
• Employee Assistance Program (EAP)
• Well-being benefits

Eligibility for benefits is subject to applicable plan/policy documents, which are subject to change at Thrivent’s discretion.