Assistant Vice President

Position Summary The AVP of Revenue Cycle Operations is responsible for the execution, performance, and financial outcomes of assigned revenue cycle service lines or large, multi-market client programs. This role provides senior operational leadership across multiple geographies, translating enterprise strategy set by the SVP into consistent, high-quality delivery. The AVP owns day-to-day operational execution, client performance, and risk management while ensuring scalability, margin discipline, and client satisfaction. Key Responsibilities: Operational Leadership & Execution Provide operational leadership for assigned service lines or large, multi-market engagementsEnsure consistent execution of revenue cycle workflows across markets, teams, and client environmentsOwn service line or program performance against KPIs, SLAs, and contractual obligationsIdentify operational risks and lead timely mitigation and resolution efforts Financial & Performance Management Own financial performance at the service line or program level, including staffing models, productivity, and margin performancePartner with the SVP to develop and manage budgets, forecasts, and cost controlsDrive continuous improvement initiatives to optimize efficiency and profitability Client & Stakeholder Management Serve as the senior operational point of contact for assigned clients and programsLead executive level client discussions related to performance, issue resolution, and operational strategy Leadership & Talent Development Lead, mentor, and develop Directors and Senior Managers across marketsEnsure leadership alignment, clear accountability, and performance management across teamsSupport succession planning and leadership bench development within Operations Process, Standardization & Scalability Translate enterprise strategy and operating standards into repeatable, scalable execution modelsDrive standardization of workflows, KPIs, and best practices across marketsSupport implementation of system enhancements, automation, and process optimization initiatives Qualifications Required Bachelor’s degree in Healthcare Administration, Business, or related field (Master’s preferred)8–12+ years of progressive experience in healthcare revenue cycle operationsDemonstrated leadership experience overseeing multi-market or large-scale revenue cycle programsStrong financial acumen, including budgeting, forecasting, and margin managementProven ability to lead senior operational leaders and drive performance at scale Preferred Experience in a healthcare revenue cycle vendor or managed services environmentExperience leading complex service lines (e.g., end-to-end RCM, AR, coding, patient access)Familiarity with major EHR and RCM platforms (e.g., Epic, Cerner, Meditech)Experience working with private equity–backed or high-growth organizations Key Competencies: Executive operational leadershipFinancial and margin disciplineClient relationship managementStrategic executionChange management and scalabilityData-driven decision-making Success Measures: Achievement of service line or program KPIs, SLAs, and margin targetsImproved operational consistency and scalability across marketsStrong client satisfaction and retentionEffective leadership development and team performanceSuccessful execution of enterprise initiatives at the operational level Health Business Solutions (HBiz) is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. HBiz complies with all applicable employment laws for remote and multi-state hiring and provides reasonable accommodations as required by law.