Assistant Venue Manager- Las Vegas

The Role

To support this immersive attraction, OGX is seeking an Assistant Venue Manager to help lead a high-performing team in delivering an exceptional guest experience.

Key Responsibilities

• Support the General Manager in overseeing the overall on-site operations for Friends Experience New York, ensuring operations run efficiently and within budget
• Lead and support teams in executing daily operations, providing guidance, coaching, and support while fostering a positive and accountable team environment
• Support the recruitment, interviewing, and hiring of operational staff and vendors including experiential teams, box office, show services, and other key roles
• Demonstrate a strong understanding of labor scheduling models, ensuring appropriate staffing levels while balancing operational needs and team member experience
• Oversee on-site day-to-day operations including ticketing, POS management, attraction operations, guest services, retail, cafe, security, custodial services, on-site marketing, groups & events, photo operations, and overall guest flow
• Support the show services team in maintaining the physical space, including routine maintenance, touch-ups, and ensuring a consistent, high-quality guest environment
• Afford inventory including staff uniforms, cleaning supplies, and operational materials
• Ensure compliance with all company policies, procedures, and health and safety protocols to maintain a safe and clean environment for guests and team members
• Respond to guest concerns and complaints with professionalism, ensuring timely resolution and a positive guest experience
• Serve as the primary point to support vendor coordination and maintain strong working relationships with third-party partners
• Follow and support preventative and corrective maintenance programs for the attraction, including light hands-on maintenance as needed
• Promote a culture of safety, accountability, and continuous improvement in a flexible and fast-paced environment
• Serve as a Manager on Duty (MOD) for select shifts

Qualifications

• Demonstrated 3–4+ years of leadership experience in a revenue-generating hospitality, entertainment, or retail environment
• Experience supporting hiring, training, and development of operational teams
• Strong understanding of shift-based labor scheduling and operational workflows
• Proven ability to work effectively in a fast-paced, dynamic environment and adapt to changing priorities
• Strong communication skills, both verbal and written
• Highly organized, detail-oriented, and able to multitask effectively
• Maintains composure under pressure and operates with a solutions-oriented mindset
• Provide hands on leadership by working alongside team members, modeling expected behaviors, and driving accountability through example
• Ability to work weekends, holidays, and flexible schedules as needed

About Original X Productions

Original X Productions are the operators of premier worldwide location-based entertainment experiences including The FRIENDS™ Experience and Hershey Super Sweet Adventure. Our team are guest experience focused storytellers who are passionate, strive for excellence, committed to safety, and value fun in everything they do!