Assistant Venue Manager (NYC)

About the Role

Original X Productions (OGX), responsible for The FRIENDS™ Experience and other immersive experiences, is seeking an Assistant Venue Manager to lead a world-class team in delivering an unforgettable guest experience. This role supports all aspects of ensuring exceptional guest experience and efficient day-to-day operations, partnering closely with the Venue Management Team.

Responsibilities

• Support the Venue Management Team in overseeing on-site operations, ensuring efficiency and budget adherence.
• Lead and support department teams in daily operations, providing guidance, coaching, and fostering a positive team environment.
• Assist in recruitment, interviewing, and hiring of operational staff and vendors, including experiential teams, box office, exhibit services, and more.
• Manage labor scheduling to ensure appropriate staffing levels while balancing operational needs and team member experience.
• Oversee day-to-day operations, including ticketing, POS management, attraction operations, guest services, retail, cafe, security, custodial services, marketing, groups & events, photo operations, and guest flow.
• Support exhibit services in maintaining the physical space, including routine maintenance and touch-ups.
• Manage inventory of staff uniforms, cleaning supplies, and operational materials.
• Ensure compliance with company policies, procedures, and health and safety protocols.
• Respond to guest concerns and complaints professionally, ensuring timely resolution.
• Coordinate with vendors and maintain strong working relationships with third-party partners.
• Support preventative and corrective maintenance programs, including light hands-on maintenance.
• Partner with cross-functional corporate teams to support business objectives.
• Promote a culture of safety, accountability, and continuous improvement.
• Serve as Manager on Duty (MOD) for select shifts.
• Assist with special company projects as needed.

Qualifications

• 3+ years of senior leadership experience in hospitality, entertainment, or retail environments.
• Experience supporting hiring, training, and development of operational teams.
• Strong understanding of shift-based labor scheduling and operational workflows.
• Proven ability to work in fast-paced, dynamic environments and adapt to changing priorities.
• Strong verbal and written communication skills.
• Highly organized, detail-oriented, and able to multitask effectively.
• Maintains composure under pressure with a solutions-oriented mindset.
• Ability to work weekends, holidays, and flexible schedules.

Preferred Skills

• Experience in immersive environments or theme parks.
• Familiarity with projection mapping and interactive media technologies.
• Knowledge of safety standards and regulations for entertainment environments.

Benefits

• Health benefits including medical, dental, and vision.
• Individual Retirement Account.
• Commuter benefits.
• Paid vacation and sick leave.

Pay

The salary range for this role is $70,000-$80,000, considering variables such as experience, training, certifications, and business needs.

About Original X Productions

Original X Productions operates premier worldwide location-based entertainment experiences, including The FRIENDS™ Experience and Hershey Super Sweet Adventure. Our teams are guest-focused storytellers passionate about creating happiness, committed to safety, and valuing fun in everything they do.