Assistant Boutique Manager - Las Vegas City Center

About the role

Working with the Boutique Director/Manager, the Assistant Manager is responsible for assisting with the day-to-day management of the sales team and ensuring the highest level of customer service throughout the store in line with Christian Dior expectations.

Responsibilities

Commercial Performance and Team Management

• Increase sales and measure sales performance and conversion rates daily.
• Provide and inspire outstanding service to customers.
• Assist in assigning and monitoring sales goals of Sales Associates.
• Responsible for clientele development.
• Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines.
• Train, coach, develop, and lead sales associates in selling skills.
• Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and convey other necessary information to management staff and associates.
• Facilitate proper communication between management and associates.

Clientele Service and Management

• Participate in the coordination of sales promotion activities, which include seasonal sales, trunk shows, contests, including proper use of in-store signs advertising sales and promotions.
• Train the team on optimizing Capture Rate and After Sale to develop personal customer database.

Product and Stock Management

• Gather merchandise for transfers, damages, and returns-to-vendor (RTV’s).
• Coordinate and participate in department inventories.
• Monitor proper pricing of merchandise.
• Minimize stock losses.

Process Management

• Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales, and record-keeping procedures.
• Help solve problems that affect the department’s service, efficiency, and productivity.
• Lock and secure the store, and oversee compliance with all security procedures.
• Open and close the boutique.
• Complete any other tasks as assigned from time to time.

Requirements

• At least 5+ years of retail experience required, preferably with at least 1 year of management, in a luxury product setting.
• Sense of initiative and commercial creativity with fashion sensitivity.
• Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand.
• Demonstration of own initiative.
• Ability to work multifaceted hours/days, including nights, weekends, and holidays, as needed.
• Availability to work the hours vital to open and/or close the store.
• Ability to maintain presence on selling floor for long periods as needed.
• Strong interpersonal, communication, organization, and follow-through skills.

Skills

• Ability to develop and train associates, build relationships, and utilize skills of associates most appropriately.
• Provide outstanding customer service.
• Effectively manage sales staff toward achievement of sales and clienteling objectives.
• Manage boutique operations effectively including attendance, merchandising, and housekeeping standards.
• Merchandise effectively.
• Maintain a fair, consistent set of standards as they apply to the workforce.
• Adjust priorities and manage time wisely in a fast-paced environment.
• Communicate in a clear, concise, understandable manner, and listen attentively to others.
• Operate all equipment necessary to perform the job, including POS systems, PC, phone systems, cash register, sensor-tag remover, and all other office equipment.

Pay

The selected candidate will be offered a salary within the range of $115,000 - $125,000 per year, plus bonus eligibility. The salary offered will be dependent upon the candidate’s relevant skills and experience.

Benefits

• Comprehensive benefit plans such as medical, dental, vision, and Flexible Spending Accounts.
• Short and long-term disability.
• Employee discount program.
• Various paid time off, volunteer time off, and holidays.
• Mental health and wellbeing support.
• Family-friendly benefits, reproductive health care, child and elder care services.
• Commuter benefits.
• 401k plans with an employer contributions matching plan.
• Employee referral program.