Assistant Property Manager, Multifamily (Floating)

ESSENTIAL JOB DUTIES

• Ensuring the smooth running of our community in a fast-paced environment.
• Assist the Property Manager with the overall operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
• Aid the Property Manager in providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.
• Complete lease/renewal paperwork to ensure completion of company standards.
• Track and evaluate advertising, and all client traffic.
• Aid the team by maintaining and modeling the Cushman & Wakefield mission to be the best national management company.
• Aid the Property Manager in the day-to-day operations of the entire on-site team, ensuring that all Cushman & Wakefield policies and procedures are being followed.
• Maintain effective on-site staff through interviewing, hiring, and coaching team as necessary.
• Maintain residents' files in accordance with company standards.
• Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
• Manage and maintain all aspects of overall community budget and finances.
• Work with leasing staff to ensure that leasing/marketing goals are being met.

COMPETENCIES

• Effective communication and customer service skills.
• Computer literate, including Microsoft Office Suite and internet navigation skills.
• General office, bookkeeping and sales skills and excellent oral and written communication skills.
• Determine leasing opportunities of staff and work on goal setting – improving the performance of each staff member.
• Supervise day-to-day operations of the team, ensuring that all C&W policies and procedures are being followed.
• Work with leasing staff to ensure that leasing/marketing goals are being met.
• Be able to manage a team.

IMPORTANT EDUCATION AND EXPERIENCE

• Bachelor’s Degree preferred
• High School Diploma, GED, Technical or Vocational school required
• 3+ years of Property Management experience
• 1+ years of Management experience