Assistant Program Operations Manager RCA472

About the role

People Incorporated is a human service agency serving the Southcoast community, including the Greater Fall River and Taunton areas. As a partnership of specialized, integrated programs, we provide unique opportunities to people with life challenges.

Responsibilities

• Ensure all physical, emotional, and medical needs of the individuals are met on a daily basis.
• Aid in the development and implementation of Individual Service Plans and Behavior Support Plans for individuals in assigned sites.
• Affirm the rights of individuals and monitor them with the Human Rights Coordinator and Officers.
• Aid in the development of individual training programs in self-help skills, social aptitude, behavior management, leisure time use, and advocacy; promote individual choice, empowerment, and dignity; and secure consultant services when necessary.
• Aid in the coordination of individuals in relocation, including promoting individual preference in selection of housing and housemates.
• Aid in the coordination of assigned individual vacations through their personal preference and financial resources.
• Provide Direct Care functions as needed.
• Aid in maintaining financial records and confidential files for individuals residing in assigned sites.
• Act as a professional liaison between People Incorporated and the individuals' family and guardians and any other stakeholders.
• May be required to use personal vehicle for work purposes.
• Assist in the planning and management of the individuals' medical care (for LPNs, RNs, CNAs).

Staff Development Related Functions

• Aid in ensuring assigned staff are oriented and trained for all individual concerns as needed.
• Participate and ensure house meetings are conducted to increase individual empowerment, choice, pride, and ownership.
• Provide ongoing feedback to staff on a consistent basis.
• Address staff performance concerns in a timely fashion with guidance from the Program Operations Manager.
• Aid in interviewing prospective employees, and coordinate interviews with individuals to facilitate their input in staff selection as needed.

Compliance Related Functions

• Aid in self-preservation testing and ensure that periodic fire drills are conducted for each individual and/or site.
• Aid in ensuring licensing compliance for assigned sites by reviewing and implementing, if necessary, Department of Developmental Services goals and standards.
• Aid in serving as liaison to licensing agents for routine scheduling and the survey/certification process, and to landlords and governmental agencies, to promote and facilitate individual involvement.
• Aid in conducting the QA assessment tool monthly as needed.
• Aid in providing oversight of MAP implementation, training and compliance, familiarity with regulations and updates.
• Conduct staff training pursuant to Agency and MAP policy and procedure to ensure Agency and division compliance.
• Participate in all staff meetings and required training sessions, including in-service training, as scheduled.
• Maintain all program and Agency required trainings.

Administrative Related Functions

• Aid in providing oversight of staff time management, coverage, and overtime.
• Conduct staff meetings on a monthly basis or as needed.
• Provide reports and program information as directed, including coordinating the collating and forwarding of documents to associate departments and agencies.
• Aid in communicating with guardians and families.
• Acts as Interim Program Operations Manager in the absence of Program Operations Manager.
• Serve as on-call supervisor during on-shift hours, including nights and weekends as needed.
• Aid in coordinating relief pool scheduling and evaluation.
• Maintain expertise in field through attendance at assigned training.
• Work collaboratively with other Residential Division sites to provide supports as needed.
• Work as a part of a multidisciplinary team to achieve desired outcomes.
• Attend Residential Division Team meetings as assigned.
• Review and adhere to budget.
• Perform other duties as assigned.

Facilities Related Functions

• Aid in the coordination and participation in licensing and other internal and/or external reviews as needed.
• Ensure all necessary equipment and facility inspections conform to regulatory standards.
• Maintain cleanliness of Agency vehicle and keep related maintenance logs.

Qualification Requirements

• An associates degree in human services or a related field; or one year of related experience
• A current Massachusetts C.N.A. license
• Excellent oral and written communication skills
• Ability to demonstrate effective project management skills
• Ability to follow organization policies, procedures, and management decisions
• Ability to supervise or coordinate others in a residential setting serving developmentally disabled adults
• Ability to respond adeptly and responsibly to site and division emergencies
• Ability to safely transport individuals using an Agency and/or personal vehicle
• A qualifying criminal background check, driving record and a valid drivers license
• A current copy of all required health records and TB assessments

Preferred

• Individuals with interest in C.N.A., PCA and HHA type work are encouraged to apply.
• Students in Human Services, Psychology, and Sociology programs are encouraged to apply.
• Excellent oral and written communication skills and the ability to demonstrate effective project management and leadership skills.

Benefits

• Tuition Assistance Program
• 4 weeks accrued paid time off
• 11 paid holidays annually
• Health Insurance
• Dental Insurance
• 403(b) savings plan
• Wellness Activities and initiatives
• Select employee discounts through LifeMart
• FSA
• Employee Assistance Program
• FREE Life and Long-term Disability Insurance
• Short-term Disability Insurance
• Public Services Student Loan Forgiveness Program