Associate Program Operations Manager

About the role

The Associate Program Operations Manager is responsible for the day-to-day operational delivery of customer and operator programs across a portfolio of customer sites. This role ensures smooth service launches, reliable site/program execution, and ongoing performance management of our Operator Partners and Drivers.

Responsibilities

• Own and deliver service performance and experience outcomes across a portfolio of sites, including on-time performance, incident management, and SLA adherence
• Carry out regular performance reviews with customers and Operator Partners, identifying risks early and escalating for support where needed
• Lead root cause analysis and drive corrective and preventative actions to closure, eliminating recurrence
• Manage operator performance, compliance, drive service stabilization, and proactively identify operational optimization opportunities
• Eliminate recurring issues through standardization and continuous improvement
• Communicate with internal and external stakeholders through clear, predictable routines (daily, weekly, monthly)
• Possess strong organizational skills with a proven structured, methodical approach
• Show problem-solving ability with examples of proactive issue resolution
• Show comfort traveling to client sites and interacting with customers and operators, tailoring messaging and value accordingly, establishing trusted relationships with key stakeholders
• Show collaboration with a variety of internal stakeholders across commercial, care and service delivery teams, understanding their goals and knowing questions to ask to reach optimal solutions
• Show familiarity with CRMs (HubSpot), data visualization tools (Looker), and operational frameworks (Root Cause analysis, Corrective and Preventative actions)
• Show interest and curiosity for AI deployment at scale

Requirements

Preferred Experience:

• Exposure to account management, ideally in tech enabled services (customer or partner performance management).
• Background in mobility, logistics, or startup environments.

Qualifications

• Strong organizational skills with a proven structured, methodical approach
• Problem-solving ability with examples of proactive issue resolution
• Comfort traveling to client sites and interacting with customers and operators, tailoring messaging and value accordingly, establishing trusted relationships with key stakeholders
• Collaboration with a variety of internal stakeholders across commercial, care and service delivery teams, understanding their goals and knowing questions to ask to reach optimal solutions
• Familiarity with CRMs (HubSpot), data visualization tools (Looker), and operational frameworks (Root Cause analysis, Corrective and Preventative actions)
• Interest and curiosity for AI deployment at scale

Skills

• Strong organizational skills
• Proven structured, methodical approach
• Problem-solving ability
• Traveling to client sites and interacting with customers and operators
• Collaboration with internal stakeholders
• CRM (HubSpot) proficiency
• Data visualization tools (Looker) knowledge
• Operational frameworks (Root Cause analysis, Corrective and Preventative actions) expertise
• Interest and curiosity for AI deployment

Benefits

Best-in-class tech: Our platform is redefining how organizations move their people

Pay

$75,000 - $85,000

Schedule

N/A