Associate Program Manager

Role Description

As an Associate Program Manager, you will play a pivotal role in ensuring oversight of and an outstanding client experience for our internal stakeholders as well as our fintech Banking-as-a-Service (BaaS) and Payments strategic partners. In this role, you will report to a Senior Program Manager and be responsible for serving as a liaison between other internal or external stakeholders, ensuring effective communication and coordination throughout the partner lifecycle.

• Manage multiple tasks, usher deliverables through to completion, maintain awareness of the status of program and project milestones, and report out on status completion.
• Manage the entire lifecycle of relationships with Lead’s highly valued fintech strategic partnerships, including onboarding, ongoing monitoring, and eventual offboarding, under the guidance and direction of Senior Program Managers.
• Serve as the primary point-of-contact and bridge between external partners and internal teams on all aspects of the relationship.
• Lead and coordinate external and internal facing partnership meetings, inclusive of taking notes, managing deliverables & action items, ongoing requests and tracking progress of partner implementation.
• Manage tracking of all partner onboarding and ongoing program management activities such as open requests, past due items, scheduling, setting up needed workspaces using program/project management tools, and upkeeping maintenance.
• Aid partners with training and any questions, including trouble shooting issues related to Lead’s workspace tools, processes and systems.
• Facilitate content governance and change management across external-facing materials, ensuring consistency and maintaining version control.
• Develop, design and maintain partnership metrics and reporting (including program onboarding status, dependencies or roadblocks).
• Communicate project expectations and timelines to all internal stakeholders in a timely and concise manner.
• Collaborate with internal teams to gather project requirements, define scope, and develop accurate time estimates for deliverables.
• Demonstrate exceptional organizational skills by effectively prioritizing workloads within and across project teams in a rapidly changing and fast-paced environment.
• Support other program managers in partner meetings, including taking meeting minutes, action item tracking, materials preparation and related logistics.
• Provide regular project status updates to team members, clients, and senior management, highlighting achievements, challenges, and next steps.
• Participate in and complete other tasks, projects and team initiatives as assigned in between day-to-day activities.

Qualifications

• A bachelor's degree or equivalent
• 2-3 years of project or program management experience
• Financial services experience (either at a financial institution or fintech company) is a plus
• Comfort with program/project management tools like Asana, GSuites, Confluence, or ability to learn new systems and team workflows quickly
• Excellent technical troubleshooting and process implementation skills
• Ability to plan, set priorities, organize, and coordinate work with others
• Action-oriented, with strong organization skills and attention to detail
• Client obsessed and have a desire to deliver high customer service to team members and candidates
• Extremely adaptable to change
• Excellent communication skills coupled with a passion for business and technology
• Thrive working in a fluid environment with high autonomy with the self motivation to ask questions and problem solve

What We Offer

• Competitive compensation based on experience, geographic location, and role
• Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRAPaid parental leave
• Flexible vacation policy, including PTO and paid holidays
• A fun and challenging team environment in a dynamic industry with ample opportunities for career growth
• Lead Bank is proud to have an inclusive culture committed to ensuring equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• Our compensation reflects the cost of labor across several US geographic markets. Pay is based on a number of factors and may vary depending on geographical market location, job-related knowledge, skills and experience. These ranges may be modified in the future.
• Zone 1: $107,174 - $126,087 (SF/Bay Area, NYC, Seattle)
• Zone 2: $95,718 - $112,609 (Austin, Boston, Chicago, Denver, LA, San Diego, DC)
• Zone 3: $76,684 - $90,216 (Other US Metros)