Assistant Manager, Program Operations

About the role

The Assistant Manager, Program Operations serves as a key operational and project coordination lead reporting under the Chief of Staff/Chief Administrative Officer in the planning, coordination, and execution of agency specific events, executive-level reporting deliverables, B&T employee engagement initiatives, and committee and board publications.

Responsibilities

• Project Coordination & Executive Reporting Support
• Supports cross-functional operational coordination and executive-level reporting workflows, including Board Committee materials, KPI reporting, and structured agency-wide updates requiring input from multiple departments.
• Independently manages the tracking, coordination, and status monitoring of recurring reporting deliverables and executive submissions.
• Collaborates with departments to collect, validate, organize, and compile narrative and data inputs.
• Reviews materials for completeness, accuracy, formatting consistency, and adherence to established reporting standards.
• Maintains tracking systems, schedules, and reporting logs to support workflow visibility and accountability.
• Event Planning, Execution & Program Support
• Supports operational initiatives through the preparation and coordination of multimedia, visual, and digital materials used for agency-specific events, B&T employee engagement activities, and informational updates.
• Collaborates and liaises with corporate internal and external communications as needed to ensure consistency in materials and messaging.
• Internal Engagement & Informational Materials Support
• Supports coordination of materials related to B&T agency specific initiatives, events, and public awareness efforts.
• Collaborates with departments to gather, organize, and consolidate information for distribution across appropriate channels.
• Reviews materials to ensure consistency, accuracy, and alignment with agency standards and messaging objectives.
• Stakeholder Coordination
• Serves as a central administrative and operational coordination role supporting multiple departments, stakeholders, and concurrent workstreams to ensure timely completion of agency initiatives and deliverables.
• Coordinates deliverables, timelines, and follow-up activities across internal departments and external stakeholders.
• Monitors workflow progress across reporting cycles, events, operational initiatives, and content-related projects.
• Maintains organized workflow systems, documentation, and tracking tools to support continuity, prioritization, and accountability across multiple projects and initiatives.

Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS) or related field.
• Minimum 5 years of experience in program coordination, administrative operations, executive support, project management, or similar cross-functional coordination roles.
• Minimum 3 years of experience in graphic design, multimedia production, or related fields, with proficiency in Adobe Creative Suite (e.g., Photoshop, InDesign, Illustrator, After Effects, Premiere Pro).
• Strong organizational/coordination skills and demonstrated ability in meeting deadlines.
• Ability to work independently and/or simultaneously on multiple projects.
• Strong writing, editing, and content development skills.
• Ability to research, interpret, and clearly present findings for decision-making.
• Detail-oriented, proactive, reliable, and flexible.
• Demonstrated proficiency with Adobe Creative Suite (e.g., Photoshop, InDesign, Illustrator, Premiere Pro).
• Proficiency with Microsoft Office Suite, including Excel for tracking and reporting.
• Familiarity with content management systems (CMS) or digital publishing tools.
• Experience with web design concepts (e.g., HTML/CSS), social media tools, content scheduling platforms, or additional video production tools.
• Familiarity with data or reporting tools (advanced Excel, SQL a plus).
• Experience with photography and/or motion graphics/animation.
• Experience supporting large-scale events, live operations, or field-based environments.
• Experience in communications, content development, or digital media, including writing, editing, or multimedia content creation.