Assistant Program Manager

Reports to

Program Manager

About the role

The primary responsibility of the Assistant Program Manager is to create and perpetuate a culture of excellence, compassion and integrity in the delivery of service to our individuals. The Assistant Program Manager will help to oversee all operational aspects of multiple homes, sites or services, not only ensuring compliance to all applicable regulations and requirements, but also promoting an environment that constantly strives to elevate.

Responsibilities

• Represent the Mission, Vision and Values of AMA Support Services through action and presentation
• Create a culture of high professional and ethical standards, where dignity, respect, inclusion, integrity and compassion are the standard
• Assist the Program Manager by:
  • Overseeing all aspects of programs to ensure the health, safety, welfare and personal development of those we support
  • Ensuring the highest quality of services delivered to our participants as outlined in the ISP
  • Supervising and directing the day-to-day activities of program employees
  • Developing and delivering training programs to increase the knowledge and required skills of direct support employees
  • Ensuring that new employees receive thorough onboarding and training
  • Participating in support and service-related meetings, contributing to the support team process by providing information, making recommendations and promoting collaboration
  • Scheduling, coordinating and overseeing the delivery of medical appointments, and ensuring required follow-up appointments and orders to meet ongoing physical health needs
  • Developing, overseeing and implementing weekly CPS schedules in conjunction with the CPS Coordinator
  • Developing strategies to promote safety and prevent incidents, and responding to incidents in line with regulations and requirements
  • Supporting time and attendance functions, including helping to rectify missed punches and aligning schedules with timecards
  • Creating a structured and nurturing home environment that responds to and meets the needs and preferences of the individuals living in each home
  • Creating a culture that promotes the attainment of goals and objectives and encourages personal growth and independence through creative and innovative strategies
  • Ensuring compliance with all applicable regulations and requirements
  • Ensuring all service records are thorough, complete, accurate and compliant
  • Developing staff schedules and managing changes to those schedules
  • Helping to ensure that each home has essential coverage to meet the prescribed supervision needs of those in service
  • Ensuring that the home is adequately supplied with food and household items
  • Overseeing Direct Support Professionals to ensure that all medical orders, diets and care protocols are delivered as prescribed or recommended
  • Creating and cultivating positive and collaborative relationships with all stakeholders, including family members, loved ones, oversight entities, monitoring personnel, neighbors and communities at large

Requirements

• Bachelor’s Degree in a related field plus some management experience and some experience working with people with Intellectual and Developmental Disabilities
• Associate’s Degree, 2 years’ management experience, and 2 years’ experience working with people in a residential support setting
• High School Diploma or equivalent plus 4 years’ management experience specifically with people in a residential support setting

Qualifications

• Knowledge and understanding of related industry regulations (Chapter 6400, 6100, PA 51, HIPAA, FLSA, etc.)
• Excellent oral, written and interpersonal communication skills
• Excellent time management skills
• Ability to work both in a self-directed and independent manner and to work constructively as a member of a team
• Excellent skills for use of technology and various applications, such as Microsoft Office (Word, Excel, Office 365, Outlook, shared calendars, OneDrive, etc.) and other web-based systems (Therap, ADP, Makeshift, etc.)
• Highly adaptable and capable of managing multiple projects and tasks simultaneously
• Strong problem-solving skills (assessing issues, choosing solutions and implementing problem-solving strategies)
• Ability to give instruction, accept feedback and negotiate diplomatically

Additional Desired Skills and Experience

• Management and leadership training, experience or certification
• Interest in learning, increasing knowledge and professional development

Working Conditions

• Hours and weekly schedule are dictated by current tasks and program needs; on-site and off-site work during the day, evening, nighttime and weekend will be required
• Frequent lifting, stretching and other physical exertion while assisting individuals in service
• May be required to transport participants in their own vehicle
• Work will take place in a variety of settings, including an office, in the community and in the homes of the people in service; must be able to travel to and work in these settings without limitation
• Exposure to various medical conditions and communicable diseases may occur