Assistant Operations Manager - Parking

About the role

Propark Mobility makes each day great together, creating an exciting work atmosphere focused on supporting and celebrating each team member. The company began with one lot in Hartford, CT in 1984 and now operates over 750+ locations across the U.S., aiming to quadruple its size in five years. This Assistant Account Manager position is based in Boston, MA, full-time with flexible scheduling that requires weekend work.

Responsibilities

• Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants and maintenance personnel on a daily basis.
• Handle customer complaints and day-to-day operational issues.
• Act as liaison between customers, staff, and management.
• Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination.
• Assist in training cashiers, valets, and shuttle drivers to ensure meeting of job expectations.
• Provide continuous customer service training for all Propark employees at assigned location.
• Assist in shuttle fleet upkeep, preventative maintenance and repairs.
• Assist office manager with administrative duties.
• Patrol and monitor safety and cleanliness of parking garage and facility.
• Act as point of contact for damage claims and ensure each incident is dealt with completely.
• Process cash receipts and compile bank deposits for bookkeeper revenue reports.
• Ensure that all deposits are accurate and properly safeguarded.
• Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses.
• Assist in reconciliation of time cards and submission of payroll for Propark staff.
• Ensure compliance of company and client policies and procedures.
• May be asked to fill in for front line associates during their absences.
• May be asked to fill in for Account Manager in his/her absence or on second shift/weekends.
• Prepare reports, surveys and conduct special projects as needed.

Requirements

• 2+ years of valid driver's license
• Manual/stick-shift transmission driving skills

Qualifications

• Previous parking industry experience, with a hospitality focus being a top asset
• Progressive supervisory experience with front-line team oversight
• Some experience with scheduling and payroll is a plus
• Bachelor’s degree with a concentration in business is helpful but not required

Skills

• Motivated individual willing to take on new challenges, with management experience in the Parking, Customer Service, and/or Hospitality Industries
• “Roll-up-the-sleeves and get-stuff-done” type of person who is organized, honest and thoughtful
• Trustworthy, loyal and dependable
• Self-sufficient, resourceful and decisive
• Sees a challenge as an opportunity and looking for growth
• Flexible schedule meaning that the position may require working weekends and holidays
• Impeccable conversational and written communication skills
• Exceptional way with people and brings extraordinary results

Benefits

• Fantastic opportunities for career growth - we always look to promote from within first!
• Free Parking!!*
• Competitive salary that is commensurate with experience
• Very generous time off allowances - holidays, vacation, wellness and an extra day off for your birthday!
• Priority driven culture that is supportive, engaging, empowering and celebratory
• A company that values diversity, inclusion, and belonging
• Ability to work in a fun and progressive environment in which everyone is provided with strong direction and then empowered to complete their objectives
• Learning opportunities through our internal training program - Propark Think
• Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7

Pay

Salary: $50,000 - $60,000 annually; Commensurate with Experience

Schedule

Shift/Schedule: Thursday - Monday (Tuesday & Wednesday Off); Weekends required