Assistant Manager Parking Operations

About the role

The Assistant Account Manager position at Propark Mobility involves assisting with all aspects of the operation, including shuttle fleet management, self-parking, and valet services. The role also includes overseeing the front-line team and managing daily operations.

Responsibilities

• Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants, and maintenance personnel.
• Handle customer complaints and day-to-day operational issues.
• Act as liaison between customers, staff, and management.
• Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination.
• Aid in training cashiers, valets, and shuttle drivers to ensure meeting of job expectations.
• Provide continuous customer service training for all Propark employees at assigned location.
• Assist in shuttle fleet upkeep, preventative maintenance and repairs.
• Aid the office manager with administrative duties.
• Patrol and monitor safety and cleanliness of parking garage and facility.
• Act as point of contact for damage claims and ensure each incident is dealt with completely.
• Process cash receipts and compile bank deposits for bookkeeper revenue reports.
• Ensure that all deposits are accurate and properly safeguarded.
• Aid in reviewing work schedules to ensure adequate coverage while minimizing expenses.
• Aid in reconciliation of time cards and submission of payroll for Propark staff.
• Ensure compliance of company and client policies and procedures.
• May be asked to fill in for front line associates during their absences.
• May be asked to fill in for Account Manager in his/her absence or on second shift/weekends.
• Prepare reports, surveys and conduct special projects as needed.

Requirements

• Previous parking industry experience, with a hospitality focus being a top asset.
• Progressive supervisory experience with front-line team oversight.
• Some experience with scheduling and payroll is a plus.
• Bachelor’s degree with a concentration in business is helpful but not required.

Skills and Abilities

• Motivated individual willing to take on new challenges.
• Management experience in the Parking, Customer Service, and/or Hospitality Industries.
• Organized, honest, and thoughtful personality.
• Self-sufficient, resourceful, and decisive.
• Ability to see a challenge as an opportunity and look for growth.
• Flexible schedule, able to work weekends and holidays.
• Exceptional conversational and written communication skills.
• Exceptional ability to interact with people and achieve extraordinary results.

Benefits

• Free parking while working at your assigned Propark location(s).
• Flexible scheduling; paid holidays and wellness.
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7.
• 3 free counseling sessions for all employees and each household family member (for FT Employees).
• Paid vacation and an extra day-off on your birthday (for FT Employees).
• Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!
• Seven (7) paid holidays even though the nature of our business requires that our locations stay open.
• Company promotes from within.

Pay and Schedule

• Schedule: Full-time, Exempt
• Salary Range: $75,000.00 Annually