Assistant Store Manager

About the role

The Assistant Store Manager uses automotive, customer service, operational and leadership expertise to operate a NAPA retail store and support the Store Manager across all functions. The role includes active customer‑facing sales responsibilities, oversight of store operations (counter sales, inventory/receiving, delivery coordination, housekeeping), coaching team members, and stepping in to maintain standards and continuity. It is a developmental pathway to a Store Manager position and includes keyholder duties such as opening and closing the store, with potential overtime based on business needs.

Responsibilities

• Partner daily with the Store Manager on operations, sales execution, inventory health, labor/scheduling alignment, and team performance.
• Actively sell and build customer relationships across retail and wholesale channels (in‑store, phone, external dealer/wholesale calls).
• Model expected behaviors, processes, and customer standards.
• Execute or oversee opening and closing routines (security, cash reconciliation, end‑of‑day reporting, facility readiness).
• Handle or support administrative tasks: scheduling input, compliance documentation, performance tracking/reporting, and basic P&L awareness.
• Monitor and act on core store metrics (sales, inventory accuracy/turn, customer satisfaction, cleanliness/organization, labor efficiency, loss prevention) by uncovering trends and problem‑solving.
• Provide leadership oversight, training, and performance management for all store functions (counter sales, order pulling, receiving, stocking, delivery coordination, etc.); set expectations, coach the team, monitor outcomes, and step in as needed.
• Support talent development by coaching and mentoring successors for advancement.
• Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.

Qualifications

• High school diploma or equivalent; technical or trade school courses or degree completion preferred.
• Experience in the automotive aftermarket service industry, hobby/DIY world, or a strong willingness to learn automotive topics.
• Leadership experience.
• Passion for delivering customer care and building long‑term relationships.
• Ability to thrive in a fast‑paced, complex environment.
• Knowledge of cataloging and/or inventory management systems.
• Ability to lift up to 60 lb in some situations.
• Background or passion for automotive, heavy equipment, farm, diesel, marine, or dealership sectors.
• Experience in a parts store, auction, retail store, auto body/collision shop, or fast‑food/restaurant/convenience store management.
• Customer‑centric focus (external and internal).
• ASE certifications a plus.

Performance Measures

• Customer satisfaction and issue‑resolution effectiveness.
• Sales performance and overall store operations effectiveness.
• Product knowledge and technical advisory capability.
• People metrics: turnover, time‑to‑fill, payroll to GP, schedule compliance.
• Store metrics: sales, P&L, OPEX.

Physical Demands / Working Environment

• Retail and warehouse environment with frequent customer interaction.
• Standing and walking for extended periods throughout the shift.
• Ability to lift and move parts and equipment up to approximately 60 lb.
• Frequent bending, stooping, reaching (including use of ladders or stools).
• Use of equipment such as hand trucks, dollies, and hydraulic lifts.
• Requires visual accuracy for identifying part numbers and sequences.
• Fast‑paced environment requiring multitasking and attention to detail.

Pay

Starting hourly rate of $22.00. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications.

Benefits

• Health Insurance: comprehensive medical, dental, and vision plans.
• Retirement Plan: 401(k) with company match.
• Paid Time Off: vacation, personal days, holidays, sick days, and paternal leave.
• Additional Perks: employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs.