Assistant Parking Operations Manager

Salary: $66,300.00 annually

Schedule: Full-time, Monday - Friday
Location: Mineola, NY

About the Role

This position assists with all aspects of the operation, including shuttle fleet management, self-parking, and valet services, as well as overseeing the front-line team.

Ideal Experience

• Previous parking industry experience, with a hospitality focus
• Progressive supervisory experience with front-line team oversight
• Some experience with scheduling and payroll is a plus
• Bachelor’s degree with a concentration in business is helpful but not required

Responsibilities

• Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants, and maintenance personnel on a daily basis
• Handle customer complaints and day-to-day operational issues
• Act as liaison between customers, staff, and management
• Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination
• Assist in training cashiers, valets, and shuttle drivers to ensure meeting of job expectations
• Provide continuous customer service training for all Propark employees at assigned location
• Assist in shuttle fleet upkeep, preventative maintenance, and repairs
• Assist office manager with administrative duties
• Patrol and monitor safety and cleanliness of parking garage and facility
• Act as point of contact for damage claims and ensure each incident is dealt with completely
• Process cash receipts and compile bank deposits for bookkeeper revenue reports
• Ensure that all deposits are accurate and properly safeguarded
• Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses
• Assist in reconciliation of time cards and submission of payroll for Propark staff
• Ensure compliance of company and client policies and procedures
• May be asked to fill in for front-line associates during their absences
• May be asked to fill in for Account Manager in his/her absence or on second shift/weekends
• Prepare reports, surveys, and conduct special projects as needed

Skills and Abilities

• Motivated individual willing to take on new challenges
• Management experience in the Parking, Customer Service, and/or Hospitality Industries
• “Roll-up-the-sleeves and get-stuff-done” attitude
• Organized, honest, and thoughtful
• Trustworthy, loyal, and dependable
• Self-sufficient, resourceful, and decisive
• Views challenges as opportunities
• Flexible schedule; position may require working weekends and holidays
• Impeccable conversational and written communication skills
• Exceptional interpersonal skills and ability to deliver extraordinary results

Benefits

• Promotion from within
• Free parking while working at your assigned Propark location(s)
• Flexible scheduling
• Paid holidays and wellness days
• Free and confidential employee assistance program (EAP) providing support and resources 24/7, including 3 free counseling sessions for all employees and each household family member (full-time employees)
• Paid vacation and an extra day off on your birthday (full-time employees)
• Comprehensive benefits package including:
  • Medical, HSA, FSA
  • Dental and vision
  • 6 supplemental insurances (commuter benefits, pet insurance)
  • 401k
• Seven paid holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (floating holiday)

About Us

We make each day great - together. We create an exciting work atmosphere with a culture focused on supporting and celebrating each other. Our team members enjoy a positive work environment deeply committed to our simple driving goal: create the perfect parking moment for every guest.

Propark Mobility is an industry-leading company that began with one lone lot in Hartford, CT in 1984. Today, we boast over 750+ locations throughout the U.S. and are on a 5-year plan to quadruple our size!