Assistant Account Manager -Parking Operations

Salary Range: $65,000.00 - $72,000.00 Annually. Location: Ft. Lauderdale, Florida. Work Modality: On Location. Schedule: Full-time.

About the Role

We're seeking a true parking professional to help lead one of Fort Lauderdale's premier luxury hotel operations. This is a high-touch, five-star environment where presentation, polish, and guest experience are everything.

Ideal Experience

• Assists with all aspects of the operation, including shuttle fleet management, self-parking, and valet services, as well as overseeing the front-line team.
• Previous parking industry experience, with a hospitality focus.
• Progressive supervisory experience with front-line team oversight.
• Some experience with scheduling and payroll is a plus.
• Bachelor’s degree with a concentration in business is helpful but not required.

Responsibilities

• Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants and maintenance personnel on a daily basis.
• Handle customer complaints and day-to-day operational issues.
• Act as liaison between customers, staff, and management.
• Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination.
• Assist in training cashiers, valets, and shuttle drivers to ensure meeting of job expectations.
• Provide continuous customer service training for all Propark employees at assigned location.
• Assist in shuttle fleet upkeep, preventative maintenance and repairs.
• Assist office manager with administrative duties.
• Patrol and monitor safety and cleanliness of parking garage and facility.
• Act as point of contact for damage claims and ensure each incident is dealt with completely.
• Process cash receipts and compile bank deposits for bookkeeper revenue reports. Ensure that all deposits are accurate and properly safeguarded.
• Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses.
• Assist in reconciliation of time cards and submission of payroll for Propark staff.
• Ensure compliance of company and client policies and procedures.
• May be asked to fill in for front line associates during their absences.
• May be asked to fill in for Account Manager in his/her absence or on second shift/weekends.
• Prepare reports, surveys and conduct special projects as needed.

Skills and Abilities

• Motivated individual willing to take on new challenges, with management experience in the Parking, Customer Service, and/or Hospitality Industries.
• A “roll-up-the-sleeves and get-stuff-done” type of person who is organized, honest and thoughtful.
• Trustworthy, loyal and dependable.
• Self-sufficient, resourceful and decisive.
• Sees a challenge as an opportunity and is looking for a position with a chance for growth.
• Flexible schedule; the position may require working weekends and holidays.
• Impeccable conversational and written communication skills.
• Exceptional way with people and brings extraordinary results.

Benefits

• Free Parking while working at your assigned Propark location(s).
• Flexible scheduling; paid Holidays and Wellness.
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7, including 3 free counseling sessions for all employees and each household family member.
• Paid vacation and an extra day-off on your birthday (Full-time employees).
• Benefits Package including medical, HSA, FSA, dental, vision, and 6 supplemental insurances (commuter benefits, pet insurance, and 401k) for full-time employees.
• The Company offers seven (7) paid holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday).

About Us

We make each day great - together. We create an exciting work atmosphere with a culture that is focused on supporting and celebrating each other. Our team members enjoy a positive work environment that is deeply committed to our simple driving goal: create the perfect parking moment for every guest. Propark Mobility is an industry-leading company that began with one lone lot in Hartford, CT in 1984. Today we boast over 750+ locations throughout the U.S. and are on a 5-year plan to quadruple our size!