Assistant Account Manager - Parking

Pay Rate: $50,000 - $60,000 annually

Job Type: Full-time
Location: Luxury Hotel in Boston, MA
Shift & Schedule: 40 hours per week

Responsibilities

• Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants, and maintenance personnel on a daily basis.
• Handle customer complaints and day-to-day operational issues.
• Act as liaison between customers, staff, and management.
• Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination.
• Assist in training cashiers, valets, and shuttle drivers to ensure meeting of job expectations.
• Provide continuous customer service training for all Propark employees at assigned location.
• Assist in shuttle fleet upkeep, preventative maintenance, and repairs.
• Assist office manager with administrative duties.
• Patrol and monitor safety and cleanliness of parking garage and facility.
• Act as point of contact for damage claims and ensure each incident is dealt with completely.
• Process cash receipts and compile bank deposits for bookkeeper revenue reports.
• Ensure that all deposits are accurate and properly safeguarded.
• Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses.
• Assist in reconciliation of time cards and submission of payroll for Propark staff.
• Ensure compliance of company and client policies and procedures.
• May be asked to fill in for front line associates during their absences.
• May be asked to fill in for Account Manager in his/her absence or on second shift/weekends.
• Prepare reports, surveys, and conduct special projects as needed.

Requirements

• Must have held a valid driver's license for 2 years minimum.
• Prior parking experience preferred.
• Supervisory experience in the parking, customer service, and/or hospitality industries.
• Motivated individual willing to take on new challenges.
• Organized, honest, and thoughtful with a “roll-up-the-sleeves and get-stuff-done” attitude.
• Self-sufficient, resourceful, and decisive.
• Flexible schedule; position may require working weekends and holidays.
• Impeccable conversational and written communication skills.

Skills

• Progressive supervisory experience with front-line team oversight.
• Experience with scheduling and payroll is a plus.
• Previous parking industry experience, with a hospitality focus as a top asset.

Benefits

• Free parking while working at your assigned Propark location(s).
• Paid vacation and an extra day-off on your birthday (full-time employees).
• Seven paid holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday).
• Benefits Package including medical, HSA, FSA, dental, vision, and 6 supplemental insurances (commuter benefits, pet insurance, and 401k).
• Free and confidential employee assistance program (EAP) providing support and resources 24/7, including 3 free counseling sessions for all employees and each household family member.
• Wellness benefits provided according to city or state mandates.