Assistant Account Manager - Parking Operations

About the role

We are seeking an Assistant Account Manager to join our team at Propark Mobility in Houston, Texas. This role involves managing frontline associates, handling customer complaints, and assisting with various administrative tasks.

Responsibilities

• Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants, and maintenance personnel.
• Handle customer complaints and day-to-day operational issues.
• Act as liaison between customers, staff, and management.
• Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination.
• Aid in training cashiers, valets, and shuttle drivers to meet job expectations.
• Provide continuous customer service training for all Propark employees at assigned location.
• Aid in shuttle fleet upkeep, preventative maintenance, and repairs.
• Aid the office manager with administrative duties.
• Patrol and monitor safety and cleanliness of parking garage and facility.
• Act as point of contact for damage claims and ensure each incident is dealt with completely.
• Process cash receipts and compile bank deposits for bookkeeper revenue reports.
• Ensure that all deposits are accurate and properly safeguarded.
• Aid in reviewing work schedules to ensure adequate coverage while minimizing expenses.
• Aid in reconciliation of time cards and submission of payroll for Propark staff.
• Ensure compliance of company and client policies and procedures.
• May be asked to fill in for front line associates during their absences.
• May be asked to fill in for Account Manager in his/her absence or on second shift/weekends.
• Prepare reports, surveys, and conduct special projects as needed.

Qualifications

• Motivated individual willing to take on new challenges, with supervisory experience in the parking, customer service, and/or hospitality industries.
• Organized, honest, and thoughtful personality.
• Self-sufficient, resourceful, and decisive.
• Exceptional conversational and written communication skills.
• Excellent interpersonal skills and ability to handle challenging situations.
• Flexible schedule, able to work weekends and holidays.
• Previous parking industry experience, with a hospitality focus being a top asset.
• Progressive supervisory experience with front-line team oversight.
• Experience with scheduling and payroll is a plus.

Benefits

• Free parking while working at your assigned Propark location(s).
• Benefits package including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance, and 401k.
• Seven (7) paid holidays, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and Birthday (Floating Holiday).
• Free and confidential employee assistance program (EAP) providing support and resources to employees and their families 24/7.
• Three (3) free counseling sessions for all employees and each household family member (for FT Employees).
• Paid vacation and an extra day-off on your birthday (for FT Employees).

What's in it for you?

• Promotion opportunities within the company.
• Flexible scheduling.
• Paid holidays and wellness programs.
• Employee Assistance Program (EAP).
• Medical, dental, vision, and other insurance options.
• Commuter benefits, pet insurance, and 401k.

Must Haves

• Motivated individual willing to take on new challenges, with supervisory experience in the parking, customer service, and/or hospitality industries.
• Organized, honest, and thoughtful personality.
• Self-sufficient, resourceful, and decisive.
• Exceptional conversational and written communication skills.
• Excellent interpersonal skills and ability to handle challenging situations.
• Flexible schedule, able to work weekends and holidays.
• Previous parking industry experience, with a hospitality focus being a top asset.
• Progressive supervisory experience with front-line team oversight.
• Experience with scheduling and payroll is a plus.

Good To Haves

• This position assists with all aspects of the operation, including shuttle fleet management, self-parking, and valet services, as well as overseeing the front-line team.

Company Information

• Propark Mobility is an Equal Opportunity Employer (EOE).
• The company promotes from within.
• For more information, visit Propark Mobility's careers page.