Assistant Account Manager - Parking Operations

About the role

We’re looking for a natural leader who can bring together great service, strong organization, and hands-on teamwork. As the Assistant Valet Manager, you’ll help oversee day-to-day valet and parking operations at a luxury hotel property—ensuring smooth traffic flow, exceptional guest service, and a clean, safe, well-run facility. This role blends hospitality, leadership, and operational management. You’ll support frontline staff, solve problems in real time, and help create a welcoming experience that reflects our approachable luxury philosophy.

Responsibilities

• Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants, and maintenance personnel
• Provide ongoing customer service training for all employees
• Assist with training new hires—cashiers, valets, and shuttle drivers
• Make meaningful recommendations regarding hiring, performance reviews, discipline, and termination decisions
• Fill in for frontline associates when necessary
• Serve as acting Account Manager when needed (including weekends or second shift coverage)
• Handle customer complaints and day-to-day operational challenges
• Act as a liaison between guests, staff, and management
• Serve as the primary point of contact for vehicle damage claims; ensure each case is fully completed and documented
• Patrol and monitor safety, cleanliness, and functionality of the parking garage and surrounding areas
• Support shuttle fleet upkeep, preventative maintenance, and repair coordination
• Ensure compliance with all company and client policies and procedures
• Process cash receipts and compile bank deposits for bookkeeper revenue reports
• Safeguard deposits and ensure all revenue is accurate
• Assist with reviewing work schedules to ensure proper staffing coverage
• Support reconciliation of time cards and payroll submission
• Assist office manager with administrative tasks
• Prepare reports, surveys, or special projects as assigned

Requirements

• Supervisory experience in parking, hospitality, transportation, or customer service
• Strong leadership with a hands-on, “roll-up-your-sleeves” mindset
• Honest, organized, thoughtful, and dependable
• Excellent written and conversational communication skills
• Flexible availability—weekends and holidays required
• Resourceful and decisive; comfortable with fast-paced environments
• Genuine people skills and a natural ability to create positive interactions
• A growth mindset—you see challenges as opportunities

Qualifications

• Experience in parking operations, shuttle fleet management, or valet services
• Hospitality background or guest-service-focused experience
• Progressive supervisory experience overseeing frontline teams
• Familiarity with scheduling and payroll processes

Benefits

• Promote from within—grow your career here
• Free parking
• Flexible scheduling
• Paid holidays & wellness time
• Employee Assistance Program (EAP) – confidential 24/7 support + 3 free counseling sessions per household member
• Paid vacation
• Extra paid day off on your birthday
• Full benefits package: medical, HSA/FSA, dental, vision, commuter benefits, pet insurance, supplemental insurances, and 401(k)
• Seven (7) paid holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)

Pay

$75,000.00 – $82,000.00 commensurate with experience

Schedule

Full-Time; must be available for weekends & holidays; on-site