Assistant III- Referral Center- FT Day Shift

About the Organization

UCI Health is one of California’s largest academic health systems and the clinical enterprise of the University of California, Irvine. Established on July 1, 1976, UCI Health has grown into a 1,461-bed health system that includes UCI Health — Orange, UCI Health — Irvine, four Community Network hospitals, and a growing network of ambulatory care centers across Orange and Los Angeles counties.

As Orange County’s only academic health system, UCI Health is home to the only National Cancer Institute-designated comprehensive cancer center based in the county, the region’s only American College of Surgeons-verified Level I adult and Level II pediatric trauma center, American College of Emergency Physicians Gold Level 1 Geriatric Emergency Department, and a nationally recognized regional burn center verified by the American Burn Association. Powered by UC Irvine, UCI Health serves 5.6 million people across Orange County, western Riverside County, and southeast Los Angeles County through excellence in patient care, research, and medical education.

About the Role

Incumbent works in a high-volume Referral Center to establish, support, and maintain relationships with internal and external referral entities, such as medical groups, IPAs, Health Plans, and community physicians.

Responsibilities

• Demonstrate customer service skills appropriate to the job
• Work with hospital-based registration/scheduling systems to register patients
• Interpret and understand various medical insurance plans and make accurate determinations regarding coverage
• Problem-solve, negotiate, and research for answers
• Maintain a work pace appropriate to the workload
• Establish and maintain effective working relationships across the Health System
• Communicate effectively in a clear and concise manner
• Deal with stressful situations and individuals while remaining calm and professional

Requirements

• Working knowledge of MS Office products
• Understanding of medical terminology as well as insurance programs and payors
• Minimum 6 months recent experience working in the Healthcare field directly related to referrals, authorizations, medical billing, etc.
• Minimum 2 years experience in a customer service position within a healthcare environment
• General knowledge of ICD-10 and CPT codes
• Excellent written and verbal communication skills in English
• Ability to work weekends, holidays, and evenings

Preferred Qualifications

• Previous call center experience
• Experience with EPIC and/or OnBase
• Bilingual skills in English and Spanish and/or Vietnamese
• 1 to 2 years experience in a Healthcare field directly related to referrals, authorizations, medical billing, etc.

Benefits

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks.